Grand Entrance Gates, Ltd. — Local services in Village/Town of Mount Kisco

We signed up for the yearly maintenance which apparently doesn’t cover anything. They installed a new video system 18 months ago. The system failed and they told us we needed to buy another system despite the old one being under warranty. Three thousand dollars later we got a new system and it failed after 3 weeks. Greg told us the cables were bad and we needed to dig up the entire lawn and put in new cables. When we hired our own IT guy he said the lines were functioning perfectly. Moreover when I called the manufacturer of the gate box he couldn’t believe we were charged for a new box. We could have sent in the old box and saved 1500 dollars. They also said the box was installed incorrectly. When I asked Greg to help us get a new third box he told us to find a new gate company. Amazing how they collect a $1100 annual fee and the minute they have to provide any service they run. I’ve never experienced anything like this. Shocked they are still in business given other gate companies charge less and actually provide some...

Stamford today, their van was in the left turn lane. Cut across 2 lanes of traffic at the light to turn right from the left lane. Almost caused an accident, nearly clipped my car - I slammed on the breaks leaving skid marks in the street. When you're on the wrong lane, circle the block. Recorded on dashcam if the owner is curious. Super unprofessional. I would not expect business that doesn't respect others in society to respect your...

Grand Entrance installed my gates over 20 years ago and I could not be happier. Don Gore and his team are reliable, professional and an overall pleasure to work with. Due to weather etc I have had some issues over the years and Grand Entrance is there within 24 hours every time to fix the issue. I wish every service provider I worked with was as reliable as Grand Entrance. Do not hesitate to work with Don...