Kroger — Local services in Vinton

I suffer from spinal stenosis and fibromyalgia. On May 7, 2019, I thought I was having a good day, so I felt comfortable going grocery shopping on my own. I was almost done when sharp pain started in my lower back and down my leg. I immediately headed for the register. As I got to the line, my leg gave out and I began to fall. A customer came to my aid, and immediately behind her came an employee with a wastebasket that they turned upside down for me to sit on while another employee ran to get me a chair. Then they brought me a buggy. They then loaded my groceries onto the belt for me, and after everything was bagged and loaded into the cart, another employee accompanied me to my car and loaded all my groceries into my trunk for me. He kept asking if I was okay to drive and if he could get me anything, like a drink. I was so appreciative of the employees that took such great care of me. I wish I had gotten their names. I was in so much pain, I couldn't think to remember them all. But I am now a loyal customer of this particular store. They also offered to call someone for me, but unfortunately I had nobody who could come get me. Thank you for caring about your customers. I liked coming to your store anyway because it's always so clean, the prices are always so reasonable, and your employees have always been friendly; but this time, they went out their way to assist me and I am forever...

I pretty much was just denied access to the store. I arrived and tried to walk through the only entrance that is open at 3:20 in the morning and the security guard / register Runner was standing in the middle of the double doors entrance and would not get out of the way even though I came to a complete stop and greeted him twice. Then he mumbled something under his breath and slightly started to walk inside. Typically if there is a guest coming towards a store that you are standing in front of you should at least greet them within 6 feet of you and step to the side when you noticed somebody is heading towards an entrance. There was nobody else in the store at all so I'm sure he was just upset that he had to go back inside to help a guest. This used to be the good Krogers now the guest appreciation is becoming just as bad as the towers Krogers. They need to train their employees to be gracious to guests and be happy that they have a job of any kind. I worked fast food and retail for more than 15 years of my life and if there is anything that has taught me it is to be very gracious to people that are willing to spend money at the business you work at and at least greet people that walk near you if you...

On March,12 7:22pm I was using Self Checkout as I usually do. This Kroger is Pathetic. I went back to return some Cucumbers with Ranch and I was was not gone a Good 2 min. Some Irate Customer was bagging My Stuff. I went up to the Customer and Stopped her. I took all the Stuff she was bagging and I said don't touch my Items to her. I removed all the bags she put on my Stuff in and Told her she had went another different uscan as I was ringing up my stuff . I noticed the Same Customer standing close and I said her to stand Farther BACK from me. some whit Girl with Short Dark hair. comes without being Called to. Calling her stuff assisting me. I told Got it all under control and could override the Cucumbers scanning was blurred and She she stated she just ''work there'' I sad back to Her I am Sure but You were not called'' I have call Corperate and Ms Boynds one of there managers Never followed by up me. She did call in the Begging and I called her NO Return call'' No Return Call'' how Riduculious. Common Sense people don't use in the World today. I WILL NEVER SHOP THERE AGAIN. some of there item are OUT of...