Dollar General — Local services in Waco

This dollar store appears to not have the knowledge and understanding it needs to be ran properly. I went into this dollar store to reload one of my cards I previously used serval times as usual for check out and reloading my card. Normally there's no issues but lately business for this down store in my opinion has gone down. Because when the cashier tried reloading my card and wasn't able to she then proceeded to get the store mamagers assistance. Who refused to resolve the issue with stating well if she already tired it than I'm not going to retry it. I then said well maybe the cashier made a mistake because they'll store always reloads the card just as they had again the day before. The manage got upset and refused to recheck if there had possibly being a mistake made. Then replies upsetly saying that I need to leave the store and not come back. I said for what because you just don't feel like it and your the manager of the store .that's why the cashier came and ask you fr assistance in the first place lady. This store needs to hire and train their employees properly,and they need to be able to solve customer issues and be knowledgeable and aware of the store to begin with period and clean up the store too it looks horrible and they don't appear to have the patience to resolve mistakes made. Furthermore, their customer service has gone down too they Don't even greet the customer' always a line just standing there with customers waiting for the cashier to even come to a register I'm the first place. I've seen customer's have to raise or yell for help for the dollar store to even realize any customer has being at the register for check out . Just ridiculous in my opinion and from my own customer service experience with their interaction they need...

My only negative is so much is crammed into the store, but the staff l engaged with at the Dollar General on Franklin in Waco went OUT OF THEIR WAY to help me find what l came into the store to buy...even to the point of finding a cart for me to carry what l bought. Their attitudes were more than helpful, pleasent and courteous. I had no idea this was Dollar General...or at least at this location bc l had been to another location where l got the feeling l was almost an imposition. Here, they try harder...just as Avis car rental said they did years ago. I didn't feel like...

This particular Dollar General store seemed to be more on the "run down" side of the scale of Dollar General stores. They seemed to have a good selection of products as well as variety, but the up-keep & maintenance of store appears to be somewhat behind. Didn't have any issues where I had to speak to an...