Common Grounds Franklin — Restaurant in Waco

I ordered an Americano to go.

Starting with the positives—the ambiance inside the shop was lovely. The interior was cute and well-designed. The person who took my order was also incredibly kind and friendly, which I really appreciated.

That said, the preparation of my drink raised some serious concerns. The takeaway cup was filled to the brim—so much so that coffee was leaking outside the sealed lid. It made the cup messy and difficult to handle, and nearly impossible to open once I got home. More importantly, this wasn’t just inconvenient—it was unsafe. The drink was so hot that I couldn’t even hold the double-walled paper cup with my bare hands. I ended up using my phone as a makeshift tray just to carry it to my car. Given the recent Starbucks case, where a customer was awarded $50 million after being burned by an improperly handled hot beverage, it’s especially surprising to see such a lack of attention to temperature and fill level. Shops absolutely need to prioritize customer safety in how drinks are prepared and served.

For context, I’ve included photos with this review. While the liquid level appears slightly below the brim in the images, that’s only due to the loss of liquid from spillage during transport.

Unfortunately, the drink itself didn’t redeem the experience. The Americano tasted overly diluted, likely due to too much water being used.

With years of experience in the coffee industry, I always try to give the benefit of the doubt, but in this case, I hope this feedback can be helpful. The space and the staff seem great, but attention to beverage preparation and customer safety needs...

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