El Primo Western Wear — Local services in Waco

I recently had a disappointing experience at El Primo Western Wear, and I feel compelled to share my thoughts. The signs in the store were poorly placed and obscured, making it difficult to notice crucial information about their return policy. It was only after making a purchase that I realized all sales were final, with store credit as the only option.

What added to the frustration was the lack of transparency regarding discounted items. There were no clear indications or signs specifying the return policy for discounted items. This lack of communication left me feeling misled and trapped with a purchase I couldn't return.

In any retail environment, transparency is key, especially when it comes to return policies. Unfortunately, El Primo Western Wear fell short in this aspect, leading to a less-than-satisfactory customer experience. I hope they address these issues to improve their customer service and provide a more transparent shopping experience for future customers.

To add insult to injury, purchased a felt cowboy hat keep in mind first time at a western wear. They have no products to protect your felt hacked in not give instructions on how to maintain it even though you express this was your first time in a...

I waited last minute to look for some cute jeans for a concert, husband took me here because he heard good things about them! Let me just say first that I am a very short person and jeans are hard to find in my size, the ladies here tried to find something that would fit but unfortunately everything was too long but they did make suggestions of other places in town I could look and I ultimately found the perfect fit at one of the stores they suggested, amazing customer service and will be back for...

The customer service is GREAT! and the product variety is awesome. My husband and I went in to buy our 3 year old boy a pair of boots and the owner was super sweet and patiente with us since my son was not behaving at his best. I am also so picky when it comes to his shoes because I want him to be comfortable so when the owner kept bringing us pair after pair to try on before we found the RIGHT ONE, that to me made the difference. We will definitely do business...