Walgreens — Local services in Walker

Absolutely terrible customer service especially at the one in Walker, LA. I am an extreme insomniac that can not sleep unless i have my medications, Yesterday I called to refill it and had to use the automated system because couldn't get anyone on the line. It automated system said my refill would be ready at 5pm and if there were any issues I would be called. I lined up in the drive thru at 5pm and had to wait 30 minutes with only 3 cars in front of me. When I get to the window, I am told that my refill needed a doctor's approval. I told the tech that should not be since he called in three months for me at my appointment a few weeks ago. She found that to be true but I was told they would not be able to refill it until the next day. I asked why since i was told that it would be ready at 5pm and was told I would have been called with any issues. The tech got the pharmacist to the window and she was the most unprofessional person I have ever encountered, She was extremely rude to me, She was said she was swamped and there's nothing she can do. She blamed me for calling in the prescription wrong, Flat out told me everything was my fault She told me i could come in and wait but she would not refill my prescription. Now i have been up all night and have a 10 hour work day ahead of me. Since i have the time, as soon as the local mom and pop pharmacy in my area opens, I will be calling to transfer all my prescriptions there, It's sad that a company lies about what they will do for you. It is even sadder that they wouldn't hire enough people to work the demand for their stores. It was obvious she was over stressed but there's NO reason to take it out on your customers. I've been a customer for years but i will never step foot in a walgreens again.We your customers depend on you for something very important. To be denied medicine I need says volumes about...

My physician sent a prescription to the Walgreens pharmacy in Walker. I called at 3:20 to confirm they had received the prescriptions and was told they were running behind and would have it ready for 5 PM. I hung out in their parking lot and waited until 5 PM. I went in at five and was told they were still running behind and it would be another 25 to 30 minutes before I could get my medicine. I asked if they could have it done in 10 to 15 minutes as they told me it would be ready at 5:00 and was told no it would probably be another 25 to 30 minutes. It would have been nice if they would’ve just been honest upfront and said hey, we probably won’t have your medicine done for another 2 1/2 or three hours then I would’ve known to be able to go home and come back another time instead of waiting in the parking lot for 45 minutes to get my medicine that still wasn’t ready when I was told it...

Wow. It's all true folks. In a word, abysmal. In two, beyond hope. These people will hold your script for over a week, only to tell you they don't have your meds and can't tell you WHEN they will, but one is welcome to hang around for a few days and they will do the courtesy of letting you know when you can get your meds!

No thanks.

Everyone slips up, everyone makes mistakes. But three times in a row? This Walgreens exceeds at a couple of things though, it will absolutely contribute to high BP and stress. Those still struggling with this entity, take note! There is relief. Fire them, as I did. Just say, sorry Walgreens you're fired. You will never again ruin my day.

And then bask in the almost instant uplifting of your distress.

UPDATE: Two hours after my doc transfers my script to a competent pharmacy, I have my meds in hand. It's not that...