Brasco Florist — Local services in Waltham

First time using the company to send flowers to a friend. Very disappointed with the customer service. Instructions given after ordering clearly state an email will be sent upon delivery. Never received any email. Waited a whole day and reached out to the store the following day since the delivery was for the day before and it was same day. The lady who answered the phone was extremely rude. Answered the phone with a rude “hello” was taken aback thought I had miss dialed a personal number not a company number. After confirming it the right number and explaining I never received a delivery email. All she said was check your spam. I said I did and that’s the reason of the phone call. She sighed and went quiet and proceeded to ask if there Was another way for them to check if ye arrangement was delivered she barked “ what’s your last name” at this point I was put off and had to speak up. I told her I’m very disappointed with the customer service. The whole interaction was disappointing if this is face of the company that customers have to talk to inorder to order flowers for friends and loved ones. Definitely the first time and last time. Wouldn’t recommend them to anyone i know in or...

We needed several large floral arrangements for our mother's memorial. Since we are from out of state, we went with Brasco Florist at the recommendation of our funeral director. We were extremely happy with the results. Our mother was not fond of stiff and formal funeral floral arrangements, so we requested large baskets of cascading spring flowers, which arrived fresh, full, and looking exquisite. The smaller arrangements, which we placed about the room were just as lovely. Several people commented on how beautiful the flowers were. We were happy to give our mother what she would have loved. Many thanks to Keith, who understood what we wanted, and fulfilled the...

Living halfway across the country away from family is difficult, especially when we lose a loved one and cannot necessarily travel back home on a whim. I have lost a few extended family members over the past year, but have not been able to travel home to be with the rest of my family. I have sent flowers since I cannot be there. I remembered Brasco Florist from my hometown and have used them to deliver flowers to the funeral home. My mom has sent me pictures of the beautiful bouquets they created. The online process is easy and I have come to trust Brasco for all my florist needs away from home. I recommend Brasco Florist to anyone who...