Satterfield & Dempsey Jewelers — Local services in Warner Robins

I have debated writing this review for months as I never write bad reviews but after sitting on it, I just wish I was warned. As a small business owner myself, I could never be unkind or cold to a customer, which is the exact energy I was met with here. My fiancé went here to pick out my engagement ring back in March, and when it was him being dealt with, he was met with warm energy and great customer service. He showed them the ring he wanted made for me, they said they could do it, and then sent his friends for pick up about a week or two later. The ring looked nothing like the reference photo but we were too close to our proposal so he kept it. The prongs were completely wrong, and not the claw prong ring he ordered, the halo that was supposed to be hidden could be seen from the top, edging the stone with what looked like metal lace, and the solder work was terrible, to the point where you can see a line down the middle of my engagement ring, which in my mind should be one of the most carefully crafted pieces of jewelry. To make it worse, the profile of the setting wasn’t what he had asked for, and sat in a way that it could only have a custom wedding band, or a gap or funky shaped band, which I did not want. This is a key detail that should be discussed when crafting something that should be apart of a wedding set, although if he got what he asked for, it wouldn’t have been a problem. Additionally, the diamonds they show you on the floor are not the same size as the diamonds they sell you, and no one there educates you on how carat size can display differently on how deep or shallow a cut is. It feels incredibly misleading and I didn’t appreciate that.

When I had gone in a couple of months later (we were enjoying our engagement and then had a close death in the family that pushed this visit off) I was met with completely different energy than my fiancé was. I went in when I was having an incredibly difficult day with grief and thought trying on wedding bands might make my day better. I was polite and mentioned the halo showing from the top and asked if anyone would be able to help us with that. The girl at the front was cold, condescending, and out right rude. She snidely asked me why I would order a halo ring if I didn’t like halos. I reminded her that I didn’t pick it out, and that it was supposed to be hidden from the top which it isn’t. She openly rolled her eyes at me and passed me to the next person, who was slightly more friendly but not great. We moved on to look at bands, none of which could sit with my ring based on how it was crafted. She then told me nothing could sit flush with my ring based on its profile, which was very frustrating because if they knew that information, why would they not educate my fiancé on that, or craft a ring that way in the first place KNOWING it was apart of a wedding set. The girl coldly told me that my ring would have to be melted down and remade and nothing could be done to keep the integrity of the original ring my fiancé had picked out for me. It broke my heart and I left and went to a different jeweler to look at the ring, where they pointed out quite a few poor craftsmanship details that were also made. My fiancé called there and they said they were more than happy to try and make it right but if I’m being honest I will NEVER set foot in that store again. I’ve never been made to feel so stupid and unappreciative in my entire life, and there is absolutely no excuse for a lack of kindness. I do not appreciate the drastic difference in energy my fiancé and I were met with and think it’s gross behavior. I truly hope this review makes it to the right people because no one deserves to feel the way I was made to feel that day, and some serious customer service etiquette training needs to be done in that...

I recently took my wedding set to Satterfield & Dempsey Jewelers to have it resized, polished, and soldered together. After 10 days of being without it I got the phone call to pick it up. It was not at all what I asked for. One ring was gold, and one ring was white gold. They apologized and told me they would take care of it by plating the gold ring in white gold to match the other. After a few more days went by, it was "ready". When I got there it looked exactly the same. 2 different color rings. I explained to the worker (who was extremely rude, named Olivia) that it was not what I asked for, again. She gave me terrible customer service, an attitude, and was extremely unapologetic stating she thought I wanted the ring 2 toned. After arguing back and forth I left yet again, with no ring. I got a call back within an hour saying it was finished and i got back A "white gold plated" ring with a huge spot of gold and terrible solder work. How can they call this finished? Needless to say my family and friends have said they won't be going there. I am very disappointed in the work they did on my wedding ring. I don't think I would be this upset if it were any other ring, but this is a symbol of my marriage that I should be proud to look at. And unfortunately right...

We have been doing business here for about 7-years, mostly resale/reclamation of estate jewelry. Realizing valuation of jewelry of this type can be highly subjective due to customer demand, market conditions, etc., we generally feel like we're getting a fair deal here without a bunch of fuss.

Case in point, we recently took a 1.27 carat European cut diamond over 80-years old in gold antique reproduction setting in for resale and Sam had us in and out with a check into the thousands of dollars. Just a few hours earlier we had gone to a competitor down the street and after an absolutely exhausting hour-plus of needless "gibber jabber" with their "appraiser," was told the diamond had no value to them, but they'd give us $350 (three-hundred fifty) gold value! Folks, we essentially received 1200% (that's right, twelve-hundred percent) in additional value from Satterfield & Dempsey in a matter of minutes and glad we were confident enough in knowing what we had not to have been taken advantage of by the other retailer.

It pays to know a little about what you have, to get more than one offer, and as with anything in life...