Crunch Fitness - Warren — Local services in Warren

The gym is alright. I’ve been a member since 2021. I’ve tried PT twice with them. The first time(2022) I finished my 3month commitment and decided to not continue after as I didn’t really care for the trainers methods. I let the trainer know and it took about 3 more charges to my card before that took effect even though I was clear in wanting to stop training right after the 3 month commitment. That was fine, no big deal (even though I was never even sure we even used all of our sessions from that personal trainer because I’m certain we had a few leftover) I just decided maybe I needed a different trainer.

This second time in 2023, I had been struggling financially and had been late on a few payments for both my membership and PT a few times. I always paid it though and if it wasn’t paid, I’d typically just not go and wait till I could pay it up in full. Recently my personal training account was overdue though my monthly membership was paid up, and one would think I’d be able to use my membership to use the equipment and classes as it’s separate from my personal training charge—no they turned me away. Apparently, even though the charges are different—even if your membership is paid in full you cannot workout regularly if your PT balance is overdue. That’s fine if it’s their policy. A little insane they charged me my 30 a month membership for me to not be able to use it due to a different charge and aspect. The extra crazy part is, I STILL have personal trainer sessions to use that are already paid for…but apparently can’t because my future ones aren’t paid.

So basically from both personal training experiences I’ve got paid sessions that I never used…though they are eager to charge me for ones in the future!

I’ll say, my trainer Vic was great. She’s the only reason I didn’t switch to Edge Fitness earlier. This, though, was my final straw. I don’t mind not being able to use the facilities if I haven’t paid (duh) but I JUST paid my membership ($30 a month) and can’t even use the treadmill because my future PT sessions aren’t paid? I can’t go to my Pt sessions that ARE paid because next weeks aren’t...

I only joined because the 1st personal trainer I worked with was polite and understood my fitness goals. Midway throughout our sessions (They make you sign at least a 3 month contract) he was terminated. No one contacted me of this change. I drove all the way to the gym for my scheduled session and still was not informed until I called him myself. They offered me another trainer, and I agreed because of his professionalism. He left Crunch. This time he informed me, no one from the gym reached out. I had to call myself to discuss this with the manager. Who was rude and condescending. They clearly don't know how personal training works and it was stated i can just train with whoever they have available. Regardless of my goals and progress. Save yourself time and money. Don't join Crunch

Update they are rude and will not honor their contracts. Not only am I having surgery and can't workout I'm moving to a State where they are not close and their responses were oh well you paid your money we're not refunding the unused services

2nd update i canceled my membership for the gym in November they young lady who canceled it had me sign and she signed. I asked 3 times would I be charged again. She said possibly November but nothing past that. December 31st they not only charged the wrong account causing it to overdraft but they also added on a late fee. I called in the morning and was told a manager would call me back in 20 minutes. At 130pm no one still had called. I called asked to speak with a manager the girl who answered asked if she could help I said no I needed a manager she said hold and then it sounded like she got back on the phone and said she's a manager. I explained the issue and she put me on hold and a guy named Eddie said he was the manager. He them proceeded to blame me for the document that I signed to cancel was not saved. And asked me multiple times did I get the girls name who canceled the membership. I didn't realize I have to pay them and do their jobs also. This place is...

This business are thieves and steal extra money from your account other than what is agreed on for membership cost. They force you to use credit card and then charge you for that and claim that they can because it's a fee not an increase membership even though it's an increase membership cost when trying to talk with these managers, their response is "oh well" and that we should ask about extra fees every time we come into the gym. They claim that they sent out an email saying that they're going to charge extra even though I never received it and when I asked for them to provide proof the admit that they cannot provide proof, and that they've had the same problem with other members. As a military vet, this was my Veterans Day gift from them of having them attack my account over 10 times in three days because I only had the amount to cover my membership fee in my account and not the extra hidden fees that they are attaching on without notice. I suggest you save your bank account and save your money and just go to #PlanetFitness. Same cost better management, and better customer services. #CrunchWarren, #CrunchFitnessWarren #HatesMilitary Vets #CrunchFitness #Thieves repost us so that all your friends and family know better not to make the same mistake I made this is what loyalty over a year gets from a corrupt business

Please don’t have him contact me. He’s a disgrace and a part of the problem. Everyone is better off going to planet fitness rather than crunch Warren. They don’t care about their members or the fact that they raise prices, without warning and cannot prove they give notice, and claim it’s “processing fees”. Complete trash of management team and not...