General Motors (GM) — Local services in Warren

We own a 2009 Chevrolet Malibu. We purchased it new in 2009 from the dealership. This vehicle has 134000 miles on it and has been maintained exceptionally well. Since 2014, my wife has been experiencing brake light malfunctions with this vehicle. The brake lights will stay on and not go off, or not even work at all!!! After the first Service Bulletin in 2014 was accomplished, it went away for a little while, but then returned. After taking to a dealership about a month ago, we were notified that the BCM (Body Contol Module) has failed and most likely due to the fluctuating voltage going to the BCM. Oh, did I mentioned we paid out of pocket to fix the Brake Sensor!!

We recieved a letter from GM about 2 weeks ago that mentioned a repair for this, so we had hope. After taking it to the dealership, they informed us that the BCM was pretty much shot and we needed a new BCM. This is $500 repair. After mulitple calls to the GM "customer service" number, we were basically told to go and pound sand... This is an issue that GM (Chevrolet) has known about for some time now and refuses to acknowledge that it has a problem. A few things bother me here... To start, the "customer service" department is in the Philippines! That's absolutley the most idiotic thing I've ever heard of! Second, Chevrolet (GM) has lost this customer for life!! I will be an advocate to as many people as I possibly can about steering clear from GM. There customer service is horrible, and their products are garbage!! They're not what they used to be when I was growing up... I'll carry this through as high...

I was a loyal customer until 2018. I purchased a 2017 Silverado 3500 new off the lot, 11 months later when it wouldn't run anymore I began a long frustrating ordeal. After months of repeatedly bringing the vehicle to 3 different dealerships "one of which refused to work on it anymore" I began the process of having it repurchased by GM. General Motors and Chevy will advertise themselves as producing America's longest lasting trucks until it is time to repurchase one. I was told by GM that the life expectancy of my $64,000 truck was 120,000 miles, therefore GM deducted 47 cents per mile I had drove it. In the end I was out over $20,000 not including interest or maintenance, costs. These people are criminal in my mind! I have purchased 8 brand new vehicles from GM since 1999, I now own two Ford's. I would rate zero...

My wife drives a 2010 Chevy Suburban, and we've trusted her and our 3 children in that vehicle here in Texas. I have to say I'm now hugely disappointed that after only 120,000 miles the engine has failed. We have consistently changed fluids and maintained the vehicle.

After speaking with Chevrolet, it's a Known problem with their VLOM that causes a Lifter to Collapse. I am having to pay $5,000+ to rebuild an engine that is not even to 130,000 miles. Chevrolet customer service let me know, it's a known issue, but failures happen, they will not help. I will not be purchasing any more GM products, I can't believe GM has faulty engineering in their modern engines, knows about this issue, and will not help their customers, I'm disappointed in...