Panera Bread — Restaurant in Warren

Waited in the Drive-Thru while nobody was ahead of me. For over 10 minutes for two drinks. Girl with short hair and glasses forgot my glasses of water. And when I told her the pup cups that you put in tiny Solo cups we're actually a choking hazard for my dog and then she went back and started making a scene with the other girl , a blonde girl which I hope is not a manager because that's truly disappointing, she then comes to the window bickering with me telling me that that's a lot of whipped cream well those are pup cups and that's what customer service and corporate says that all the paneras do slamming the whipped cream and the refrigerator door she comes and sets the pup comes down by the drive-thru as the girl with short hair and glasses ignores me the only friendly one was the girl that actually stopped what she was doing while she was supposed to be making sandwiches and handed me the pups because it was such a freak show. I've never seen such poor behavior in a restaurant. It was beyond despicable. Making a scene like that in front of your customers your guests is unacceptable! Do better, train your childish workers , other than the one, to behave like adults and properly when under the Panera...

I ordered a Chipotle Chicken Avo sandwich but received it without avocado. When I went back to ask, they informed me they were out of avocado. They agreed to make me a different sandwich, and I appreciated the manager's apology. However, they should have communicated that they were out of avocado when taking the order or when they handed me the sandwich. I initially thought it was a mistake and they had forgotten the avocado, but they simply didn't mention it, assuming customers wouldn't notice or care. Additionally, a baguette for side order instead of chips I asked. The order itself was taken wrong. For a reputable place like Panera Bread, better service is expected, especially when they ask for tips upfront, leading us to assume they provide good service.If this had been a takeaway order, I would have been more...

I usually enjoy Panera Bread, but unfortunately this time my experience was disappointing. I placed a pick-up order and received the completely wrong items, even though my receipt clearly showed the correct order. It was not my mistake.

I had to drive back, spend extra time and gas, and wait again for the correct food. (I mentioned that to the workers). While I appreciate that they remade the order, I didn’t receive any kind of compensation. Even the receipt says, “we’ll fix it right away and give you a free treat for your trouble,” but I didn’t get anything.

I think the store should seriously reconsider its policy on handling mistaken orders. I hope the staff double-checks orders more carefully in the future, so other customers don’t have to go through the same...