Baskin-Robbins — Restaurant in Warren

Do not go to them they’re very racist. Their store over there on 12 mile shut down they take orders over there then they tell you you made an order over there in their store. I had to go all the way out my area. I was not called and notified about the situation of 12 and Hoover tomorrow is my birthday. I left a message on their phone two days ahead of time. They never called me back ITheir store over there on 12 mile shut down they take orders over there then they tell you you made an order over there in their store. I had to go all the way out my area. I was not called and notified about the situation of 12 and Hoover tomorrow is my birthday. I left a message on their phone two days ahead of time. They never called me back. I called back again then on a Sunday a woman answered the phone. She had a nasty attitude it took everything in my power, not to cuss her out, so I held my temper and was polite. I had to beg her to make my order. I said I will give you $20. Please help me I take care of my mother who has dementia and all I wanted was my ice cream cake. I called today to make sure that this woman made my order she did not make my order now they’re telling me we can’t make your order if you are African-American do not go to this place. Go somewhere else not to these people These people come to our country they be rude to us and now I see why Trump is doing what he’s doing. Trump needs to go over there and send these people back to their country. They are rude. They don’t like us. We need to protest and not go to their store. My people do not go to their store. Do not trust them. Now the man is calling me as I’m writing this begging me not to write no bad review I told him no you are very unprofessional and he told My Son they do not answer their phone so if you do leave a message, they will not answer the phone call if you call but I bet if their people they will go out there way to help their kind. Do not go to...

I bought pre packed ice cream for the first time from this location, 2 quarts. It was obvious when I got it home (I live 3 minutes away) that it had melted and been refrozen prior to me purchasing it. The product was full of ice crystals and frostbite/freezer burn. When attempting to return it the staff person insisted it couldn’t be returned because “it wasn’t theirs”, despite the receipt I showed her, asserting that because it was pre-packed from Baskin Robbins it was not the store’s responsibility. She refused to give the corporate return policy, and insisted she was closing so I had to leave. When asked the closing time she said 8, it was 7:32. She went on to ignore me and serve other customers and said “You refuse to understand so I can’t help you”. The ignorance of this small business owner shows the greed and lack of respect for the source of their income. At this point, I will make the corporate complaint process my next step. Beware of local businesses like this who sell bad products and refuse to stand by the quality, then play ignorant to basic customer rights...

Horrible went in there for the brand new trolley dirt and worms Sunday I had ordered the three scooped one and my order was completely wrong that put it in a bag and they had covered it completely and whipped cream and m&Ms and sprinkles that when we finally took a spoonful it ended up showing half of the ice cream gone but visibly is too scoops melted down and when we had let them know that it was wrong because not only the toppings were wrong the scoops were that trolli sour ice cream instead of chocolate and the man was mumbling and saying it was supposed to be the way he made it even after I stated it's not multiple times completely ignored even when called about it again they hung up never again going to this place I should have read the reviews...