J. Seitz & Co. — Local services in Washington

TLDR: pretentious, stalking staff, basic offerings. I recently had a friend visiting from out of town. She spent hours on the road coming to visit me and the first place I took her was to New Preston. I live in a neighboring town and love visiting the village. It’s charming, cute and I thought we might peruse the shops for an hour or so. I was well aware that we were approaching closing time as we entered J. Seitz & Co. Shortly after entering, I realized there was no music, and that one of the staff was aggressively following me - standing 4 feet away but not engaging in a friendly way, just stalking my moves. I asked if they were closing / we were holding them up and they expressed that no, we were not. I have worked in a similar retail shop, so I try to be cognizant of these things. I also know that good customer experience means that you make everyone feel welcome and provide an amazing experience, even if it is 4:58 (which it was not)! And an amazing experience does not mean stalking your customers around the store. Be there to answer questions, offer help, but no one likes to be stalked as if they’re suspected of theft the second the enter the shop!! You never know who is going to drop $$$$ and / OR go on to recommend your shop!! I proceeded into the next room, browsing and someone came out of a bathroom, turned lights OFF in the room I was in and proceeded to act as though I wasn’t there!! Some of the worst, most pretentious service I’ve ever experienced! My guest inquired about a bathroom and said they didn’t have one, after we just heard the bathroom flush…. Like why lie? You could simply say you don’t have a public restroom, but we recommend XYZ…” I will never be back.

owner review : how is this “surprising” when there are multiple reviews saying the same thing? And there’s a difference between being nearby to answer questions and standing on top of someone staring at them, not offering help. Also, I never said there was anything wrong with having a private bathroom. But you can say that — vs just lie about having one a...

Beautiful store, the staff seemed kind enough upon entry but soon I would find myself pursued as if I was about to steal the Crown Jewels. I’m pretty sure I’ve never been tailed before, but in an instant I felt like double agent in a John Le Carré novel. I spent a few minutes looking at onesies for my son while an employee stood no less than 4 feet away from me, as a cold sweat grew, a leaped over a display of fern and ivy, and low crawled into the men’s department. Thinking I had escaped my pursuer, I picked up a indigo blue khaki short that had caught my eye. They were beautiful, a size 34, perfect. Price was a bit high, but the shade was phenomenal and display on point. As I picked up my soon to be purchase and turned I was met by a KN-95 masked woman ready to snatch my bounty and refold to a perfect display. At that moment I heard a crash, my wife repelling down from the ceiling from a rope dressed in all black had crashed through the glass skylight for a quick escape... In all seriousness, not once was I asked if I needed help, and was followed THE ENTIRE TIME. It’s a shame because it’s a nice store, and was more than likely about to drop $150 on...

J Seitz is an outstanding shop. The collections of womens clothing, furniture and home goods are both unique and stylish. I have been shopping at this store since it opened. The staff are always so helpful and attentive in all transactions. They know the merchandise and are great in problem solving and presenting options to complete a purchase or place an order. Every visit feels like coming to a...