Lavender Retreat Wellness Center — Local services in Washington

I was quite disappointed that even if your health insurance has been verified, the first visit is STILL a selfpay! They claim that they will refund the self pay charge once the insurance is verified, but why do I need to have my health insurance verified, still be charged as a self-pay, and then the health insurance has to be verified a second time? That makes absolutely no sense to me. I was attempting to get a location that was closer to home for my biweekly visits (which are unlimited and have a $25/copay for the rest of my life with CareFirst), but having to verify health insurance twice is excessive to me! Of course, insurance is verified by a new provider, BUT ONE TIME, NOT TWICE. Be prepared to be a self-pay with your first visit, even if you have insurance. I'm not accustomed to this type of reception from a business, unless they simply don't want me as a customer. That was the straw that broke the camels back, and thus, my 1 star rating. I Google Review hundreds of companies (please check my name) with my genuine opinions, so I am most familiar with this process and how it works. This is also why Google invites me to review the many businesses I interact with....

You'll notice that Lavender Spa responded to my message with a note that they don't like "when clients pass on personal issues." In that response they note that I booked online and didn't speak with them to confirm. In fact, I did speak with the front desk rep on 7/24 and confirmed the appointment (including the timing of the massages) on 7/26 before our 7/27 appointments. Maybe the Spa should check their phone records.

Bad service — I've had two massages at Lavender Wellness, and bought one as a gift. My first massage there was middling, and because they are close by I tried again. This time, I booked two massages for my husband and I at the same time. The Club messed up (despite having spoken on the phone with the front desk about this beforehand), and instead of having us go concurrently, had us one after another, so I waited an hour for my massage. The front desk manager said that was my fault (?). After my massage, which was not good, I left an admittedly poor tip for the service — which again, the front desk manager berated me about. Overall, it was an odd high-pressure experience for a poor and extremely over-priced service. I won't give this Club...

I did their integrated package and it was a fantastic experience, well worth your money. With the integrated package, I got 5 weeks of acupuncture as well as at least one visit with every other member of the staff and I don't have a single complaint. I in fact, went back for another round of acupuncture after my package expired and plan to book another massage.

Everyone there was very respectful, knowledgeable and calming. The energy of the retreat is very relaxing and centering. They really take your whole being into account and help to heal your mind body and spirit. They have been very helpful on my journey to heal from a traumatic experience and allowing my self to relax, unwind, detoxify and recenter my energy.

In the words of Donna Meagle...