River City Lanes — Local services in Waterford

Was treated very disrespectfully by the two high school age young men. I came to bowl with my four young boys for my birthday. They begrudgingly gave us a lane because there was a league an hour later. We assured them we would be in and out fast and only do one game. Then after bowling my boys played the arcade hunting game. Well it turned out that every round of that a half naked woman would jump around on the screen. This is in appropriate especially for my boys under 8 years old. I then went in a very cordial and polite way and told the young guys working the counter about my complaint about the scantily clad woman. Their response was one of disregard, defensiveness, and mockery. They showed zero concern that a customer had a concern. I felt scorned and belittled because I dared to say it was offensive in a children’s game. The management needs to give attention to who they hire. This will absolutely make me think twice before going...

OVER-CHARGE ALERT

Cosmic Bowling

River City Lanes Website - "$14 for 2 hours of Cosmic Bowling"

The sign behind the bowling counter - "$14 for 2 hours of Cosmic Bowling"

Guy behind counter last weekend - "the price changed, it's $5 per game or 28/hour."

Guy behind the counter this weekend - "the online price and sign behind the counter are wrong, it's $5 per game or $26/hour." (?)

Either the kid working at night is padding his pockets or they change their rates on a whim. The worst part? He doesn't tell you you're being overcharged until you're paying at the end.

It's a shame, my family and I just moved to Waterford and we love to bowl. It seems this place is being held hostage by an employee or two. We will be going to Alpine Lanes where it's $14 for two hours with shoes for Cosmic Bowling,...

As a business person all my life, I understand that there are always problems in business and life in general. Problems are opportunities. That is not just a cliché. Chuck or an employee made a major scheduling error which caused huge change in or promo efforts due to re-scheduling. All social ads, news ads, hand delivered posters and personal contacts had to be done all over again. Chuck has made a commitment to cover all additional costs for the re-schedule. This HONESTY and INTEGRITY makes me feel that if there is a problem ahead it will be easy to handle. The hall is great with other things for participants to do through out our Texas Hold'em event. Pool, Bowling, Darts and more. I have always experienced good food and drinks from past events. I will adjust my rate after the event...