Planet Fitness — Local services in Wayne

I have been a member for years, but after today, I would give 0 stars if I could. I never leave bad reviews, but I can't help myself. I had to pay a little over $100.00 to cancel a membership that I rarely use. When my husband and I asked why we have to pay these 2 fees, we were presented with a agreement that needed a magnifying glass to actually read and the print was even smaller in certain areas. I had to pay a fee that I was never told about when I upgraded and the annual fee took us 35 minutes to find in the agreement. The manager was nice and I felt bad that I was so irritated with this, but the 2 other people set me over the edge. The girl with the long reddish hair and the boy kept looking over at us, making remarks and snickering. I caught that girl staring at me 4 different times and as soon as I caught her, she would turn her head and they both proceeded to snicker. I asked what she was looking at but that's when they moved further towards the back to continue their mockery. Obviously, if you talk about someone and you don't have the guts to say it to their face when you are being called out, that would make you a kid (and that's putting it politely). Planet fitness is supposed to be a judgement free zone, but we were being judged and made fun of for trying to understand why we needed to pay these fees. I cancelled because I just got a new job and wouldn't be able to attend for a while, but as soon as my schedule had more wiggle room, I was going to come right back because i enjoyed this gym. Now, I'd rather go to retro fitness. Not only did I have to pay over $100.00 to cancel a membership, but being judged by kids is ridiculous. Again, the manager was very patient and sweet, but the other 2 need to learn about manners because they have none whatsoever. This specific location just keeps hiring anyone that walks in without making sure they know of proper customer service. Planet fitness was so amazing, but now, I am going to take my business elsewhere. Attending this gym isnt even...

I became a member on November 30, 2017. I have not been able to attend even one time. I was just given access to the gym at work which is free. So I just went in to cancel my membership and they want to charge me an annual fee!!! This is absurd and ridiculous and what's worse is that no one wants to help. The poor kid Aldo, assistant manager supposedly, said he was the manager there and said he called the regional manager and got no answer but he called from his cell phone. Another person he was helping before me had a problem and he used the business phone. Also before I left I saw another male walk into the back fully dressed. Before I left I asked for the main manager and he said it was the guy that walked in the back. He clearly saw me sitting at one of the tables but didnt even try to talk to me or resolve the issue. I guess he would rather let the poor young kid deal with me than be a man and do his job and speak to me himself! I guess I'll have to wait and see if there even is a regional manager since when I called corporate they passed the buck and said that each location is individually owned and that they could not help me with any billing issues. What a waste!!! Never recommend that place to anyone!! When I first joined the young kid told me as long as I cancel by the first I would not have to pay the annual fee, I guess this place will say anything to...

I spent almost a year working out at this gym. For a PF facility, this facility in Wayne NJ has been the best. Even compared to more expensive gyms such at LA fitness within the same area, PF at Wayne NJ is in much better condition. Plenty of machines for everyone to use. The gym is spacious and the ceiling is high. This provides a feeling of comfort compared to other PF facilities where the ceiling is 8 feet high top. A low ceiling does not provide proper illumination and it makes the air stuffy, making it somewhat uncomfortable to workout. The higher the ceiling, the better the illumination and the air quality. The machines are in excellent condition in comparison to more expensive gyms such as LA fitness. The cleanliness is also better at this PF. If it wasn't because i relocated to a place that's outside of traveling distance to this PF, i would have never cancel my membership at this location. I tried other PF facilities near my new area and they are horrible. Super low ceilings, nasty bathrooms, and outdated machines. I really miss the PF...