Wayne Township Community Center (Formerly YMCA) — Local services in Wayne

We canceled our family membership several months ago, as their policies made the pool unusable for us, and swimming was exactly the type of activity we were doing there. The problem was, they really disprefer the activities regular membership includes in favor of things for which they get paid extra, and they do it in such a passive-aggressive way that it takes you a bit of time to realize that you are not actually getting what you are paying for. The Y has a reputation of a family- and community-oriented place, which is very nice. Still, in reality it meant many not-so-nice things to us. Initially, it was the teen sports team occupying the pool on the best hours (until 9PM or so). We thought it was fine, especially as we lived 5 minutes from there, which gave us a lot of flexibility (keep in mind though that it does mean overfilled, noisy and messy loCker rooms at times when the team is coming and leaving). But then things started to add up. They have summer camp during summer months (read, the pool is not accessible for most of the day, and so is one of the two locker rooms). You look at the pool schedule and see 6 lines open, then you come only to see that it's actually 2 lines that are open (and filled with people who had also hoped to have a nice swim:), while the rest is taken by a birthday party. Or you come for lap swim (all in accordance with the schedule) to encounter a private lesson in a lap lane, with the instructor ignoring any possible safety rules and asking the child to jump into water when you are swimming by and literally are almost under the child's feet. Naturally, no apologies, ever -- always that "we are what we are, what did you expect?" tone instead. At some point, we decided to quit. Still, I think this may be a good place for some people, just not for us. If you live very close, if you only plan to come late nights, if you are not interested in the pool at all, or if you are looking for a child-friendly community, this place is probably...

I like facility, nice to exercise but staff didn’t know how to print out access records with member name which that access records was useless to submit to get reimburse from health insurance. At least she honestly said she doesn’t know how to print out member name and doesn’t know how to print out member information page either. I tried afternoon with another staff and that staff didn’t understand my request at all(print out access records with member name, not member number) So I gave up my health insurance reimbursement.

Adding membership was same as access records. Staff said she doesn’t have authorization so filled out form first and next time when I visit YMCA they will proceed. I didn’t go there around 2weeks and they proceeded and charged $15 on middle of month. Passed half of month. I Called front desk 3 times they put me through manger 2-3 times and left voice messages and sent email to cancel that. Manager said of course I filled out form so they proceed. I thought they reimburse but one week later i called and called and figured it out they were going to deduct from next month membership.

Tired to chase staff/ managers/ receipts for preschool because lack of detail...

This review is For Family Swim only

Our first family swim on Friday(30mins duration) after registration in July. After 15 mins later they suddenly let us out and closed.

One Sunday family swim(from 1pm to 3:45pm), we were there at 3pm. The staff said the pool was closed for now; they will reopen 30 mins later. After 30 mins later that staff said they will expend 30mins more so we waited  total1 hour to get in. After 45 mins of swimming they said the family swim ended and let us out.

On Wednesday the family swim(30mins duration) which was yesterday. Staff said because of swim classes the family swim area was limited today. Instead of 3 lanes as usual, it was only 2 lanes.

1/3 of the length of the pool was used for class so do not go over there, another 1/3 of the pool was too deep for kids. Over 17 people were in 1/3 of the pool together, literally fully packed and I was standing there.

They expanded the lane 18 mins later but my kid only swam for 12 mins.

I registered at the Wayne YMCA only for family swimming for my kid. Is all YMCA like that? Without notice, close early, temporarily close an hour without notice, narrow space for other...