Wayside Furniture — Local services in Webb City

We bought a couch, love seat recliner and dining room table over a period of a couple months. Within 4 days the finish was peeling off of the table. I went into the store and spoke with Alan, he said he would come by and look at it in a few days. Never called or showed up. I called a week or so later and spoke with Alan, he had his delivery men come look at it. I called Alan again after a week or so and was told the only option was to pick it up and send it off to be repaired. I was also told it would be ready by Thursday. On Friday Alan called and asked me to come look at the repair. Wayside did not send the table out for repairs, they "touched it up" in house. It took a week for someone to apply stain to an area where stain did not adhere when the factory built the table. The repair job was absolutely a joke. Color was wrong and the original damage could be seen through their worthless repair. They ordered a new table and said it will take two weeks. Two weeks later I called to see where my table was, it hadn't even shipped yet. I cancelled the order and they refunded my money. While the table issue was going on, we also contacted the lazy boy repair man. After weeks of no response and multiple calls, he came to the house to repair a broken recliner handle. He did not have the right part, but did replace the broken part. It is very loose and doesn't work right. He ordered the right part and also a replacement footrest cover because 8 inches of stitching came loose. Never heard from him again. When Wayside picked up the table chairs, the men took the part numbers for the faulty parts, Wayside has failed to repair my couch and love seat after months of being ignored and lied to by Alan, we will never do business with Wayside again.

Had Wayside bent over backwards, they would still have us as customer's. The table's finish started peeling. Alan said they had to send it out to a custom finish shop. Then said they would have it done by Thursday, this was 2 or 3 days from the time they picked it up. Weeks later, I find out that it's been in their warehouse the entire time, and that they tried to repair it in house. One of those idiots took a can of stain and tried to repair it, the finish was so far off a blind man could see it. We have bought a lot of furniture from Wayside, but will never set foot in there again. The love seat and couch we bought both have manufacturer defects. I called the man that Alan gave me contact info for, after weeks he finally got around to swinging by. He repaired the love seat with the wrong part, and had to order upholstery. We never heard from him again. Alan told me they would get the parts and fix both items, we never heard from him again. So, Wayside, when will the lies stop? Your response begins with a lie, and I still have damaged furniture that I was told would be fixed by Alan. I am still waiting.

Wayside, where the hell are the parts you supposedly ordered for my furniture? Its been forever since we made you refund us our $1,200 plus on that dining room table. Your guys took part numbers when they picked up the leaf and chairs,( you still had the table as I never got it back after the finish touch up issue) I was told they would be ordered. I'd like to nominate you for the 4-states best con artists and give you a gold sticker for all around best liars in the area. I see you removed your insane response to my comment. Wayside had our business since from the time I moved out after highschool, I dont know what has changed, but Alan cannot be trusted. Stay out of Wayside, unless you want junk furniture at top dollar prices and a warranty program that is a scam. (You cannot fix a table that was stained with gel stain with a can of regular Minwax Alan, had you sent it to a professional they would have known that. Stick to lying, its your...

Ordered furniture. Was told it would be delivered thrusrday and that why would give us a call. Left our numbers and we waited. Wednesday morning I called and asked for a time frame that we could expect delivery. The lady told me they were still working on that days orders and she wasn’t sure. She said to call back the Thursday morning at 10:30. I call the next morning at around 11 inquiring the same thing. Was asked where I live and was told it would be between 1-4. 4 rolls around and my husband calls and asks if our furniture is going to be delivered today. They said it was on the truck and should be there soon. 6 o’clock and we call again and told they are delivering until 9 at night.

I am very irritated that no one reached out to contact us about the furniture in anyway. There was no timeslots and no organization. Have they told us that it would be between 1 o’clock and 9 o’clock at night that we would get her furniture we would have figured out another way to get it. I do not enjoy waiting around all day for delivery never knowing when it’s going to happen. In doing this to your customers your limit what they can do for the rest of the day. Some people have jobs and would not have had to takeoff the day for work if they knew for delivery wouldn’t come until 9 o’clock at night.

No reason for this lack of communication and this amount of disorganization. If you have too many orders to fill within one day don’t keep adding deliveries on for that same day.

If any customer would look at their lower reviews and at the responses you’ll see that they are far from humble and can clearly never do anything wrong. This is the kind of reaction you get when from this company when you have issues with them. Clearly all these customers who have had issues are all in the wrong and this company is absolutely perfect in ...

We moved to Joplin from out of state and had no luck finding anything we really loved for our living room (checked the Joplin Ashely store and furniture row). So I resorted to buying a sectional online. The first one I bought, I hated and sent it back. Bought a second sectional online, hated that one as well. One day driving I noticed Wayside and decided to stop in. I was pleasantly surprised by the number of peices I absoutely loved. Having numerous peices that I loved combined with their great customer service, really provided a great experience. Much better than the big chain stores!! The sectional we wanted was actually too long for our living room but Wayside was very helpful in allowing us to only buy the peices that fit, removing one of the seats to make the sofa smaller and they deducted the price for that piece. Without that additional section, the sofa fits in our living room beautifully.

The delivery was free and they even offered to take old furniture if we needed them to do so at no extra cost (we didn't end up doing that because found someone who wanted our old furniture). A day or two after the furniture was delivered, I noticed some "bunching" with the cushion inside the ottomon, which you could see through the outside cover. Since there is no zipper on this ottoman, there was no way for me to fix it. I contacted Wayside and they had the ottoman picked up, repaired, and returned within just a few days (at no cost to me of course). The delivery men were very friendly and professional as well. I will be visiting this store for any future...