Webster Groves Parks and Recreation — Local services in Webster Groves

One of the worst customer service experiences I’ve ever had. I was signed up for tennis lessons and the instructors are just young teenage boys. The class was cancelled twice due to weather. The first time they emailed us a hour before the class to cancel, the second time they did not send out an email at all. We showed up and there was no one around and an employee said it was probably cancelled. After that, I decided to be done with the class and requested a refund. It took 3 months to receive the refund. My sister and I had to call and email more times than we can count to get a hold of someone and ask for the status of the refund. After a couple of months my sister finally received her refund and I did not so I had to email the parks and rec superintendent to ask about mine. After hearing no update for a week, I had to email her again and finally after her blaming other employees multiple times, she said the check was sent out a month after my sister’s. Not to mention both checks were...

Lifeguards do an excellent job of taking care of children when the parents are completely incapable. On the 26th of this month, just a few days ago, I saw a child jump off the diving board. He was very young and should not have been outside his parents vision. I have 3 children myself. He could not swim and within seconds he was in a lifeguards hands. There were 2 other lifeguards on site with equipment before they made it to the side of the pool. He was perfectly fine and his mother came along a few minutes later. Great job mom! Thank you for the excellent job you...

The people that run the parks and rec department are extremely incompetent! Took tennis lessons which got cancelled twice and I had to be the one to request a refund. Took 3 months to finally get my refund after calling and emailing several times. When the refund arrived, it was short money. Will never do lessons here again. The tennis instructors weren't any good either. There was a new instructor every week and they would just start over with the basics, so every week was the same lesson just with...