Burnett Plumbing Co — Local services in Webster

They came out and replaced shower valve which was an obsolete off brand so there were no replacement parts available. Instead of just staying sorry can’t fix it, they did their research and figured how to fix it. Had to cut the tile to get to the leak and they found a backplate to cover that and then replaced everything with Delta products. So pleased no leak and it looks great. While he was here I was talking with my husband in the other room wondering if this would fix the issue of backwards hot/cold issue meaning hot comes out when pointed to cold and vis versa. Either way he said I can fix that. Two minutes later it was fixed and no more drips. So happy and bill came in cheaper than originally quoted. Definitely will call them if we need plumbing help...

Unfortunately we didn’t have as good of an experience with Burnett Plumbing as the previous reviews. We had a few different things repaired that required multiple visits, it started with poor communication in getting back to us on scheduling appointments. When work was completed, a small on demand water was suggested and even installed to find later the water heater required larger wire and and bigger breaker. This wasn’t disclosed prior to installation. So we had to hire an electrician at our cost to upgrade what was necessary to operate the new water heater. The quality in work was great, just horrible communication with scheduling and returning calls and getting...

I called three plumbers to fix the thermostat on my electric water heater on a Thursday afternoon. I had people coming up for the weekend so I needed to get it fixed. All three called me back but Burnett plumbing was the only one who would come out that day. It was very expensive though, by far the most expensive of the three I called. I really didn't have much of a choice though because I needed it done same day. The cost was $135 just to show up, then a time charge of $1+ per minute when there. The technician was great, not eligible cheerful, etc experience was good just more expensive than I'd hoped or...