Pacific Power Batteries — Local services in Wenatchee

This store doesn’t care about customer service. Twice I went there for advertised services that they either charge for (others don’t) or don’t provide the service their website and state reference for recycling, states they do. When I did call the owner he wanted to talk about other things and just give me excuses. I don’t care what the reason or excuse is, just fix the issue. I don’t work for your company. Those are your issues to deal with, not mine. Then, when Steve couldn’t actually have a conversation anymore about the issue at hand, he wanted to complain about me and somehow make this my fault. Terrible management of the store. Do not shop here. They suck and don’t understand the concepts of customer service. There are other places in town that don’t mislead you about their services and are...

Purchased top of the line deep cycle batteries for my bass boat and payed top dollar ($225 each) so I wouldn't have to deal with any issues. One completely failed (zero volts) and bulging out the side. Dropped the batter off so they could do the standard charging test . 24 hours later the the guy tells me" it shows a couple of volts, so we can't warranty it yet. We have to keep it a couple of days to see if might recover". The damn battery is bulging out one side and 24 hours of charging gives it a couple of volts. Any idiot would know that it is not going to recover. Great customer service if you want to buy something. Poor customer service if you have an issue with the product. Get ready for the run around if you...

Manny and his team have been so helpful with my car and motorhome battery needs both this year and last year. I discovered them when Costco didn't carry a battery for my car. PPB got my battery installed in one quick stop. They also have helped me with a charger for my motorhome batteries along with advice on maintenance I can do myself for winter storage. When it was time to go camping this summer, Manny checked my batteries for free and answered all of my maintenance questions. Super helpful and super patient. Fast and efficient....