Pulse Salon and Spa — Local services in Wesley Chapel

So I read all the amazing reviews about this salon and decided to give it a go. I have bright blonde hair and needed someone experienced with that. I described what I needed over the phone, “hair has grown out a decent amount, I’m usually booked for a full highlight and toner”. When I came in, the poor stylist looked at me totally overwhelmed because they booked me incorrectly. This caused her to rush through my coloring. I had to come back for a correction, which over the phone I was explicitly told there will be no cost for. When I arrived, a fantastic stylist fixed my hair exactly how I wanted it. However… the person at the front desk yet again messed up. She tried to charge me for the correction, even after I said I’d like to speak with the owner. He came over and agreed there would be no charge. When he left, the front desk lady actually stated out loud to someone in training “make sure you put a comment in there saying she agrees to pay next time”, as if I am some kind of jackass trying to rip off the salon. Excuse me? You were literally present when the owner told me on the phone it wouldn’t cost me anything. The owner and stylists are great, but she needs a bit of an attitude adjustment. That is not ok. She also tried to imply it was my fault for needing a correction on the first place.

Quite frankly, I’ve had my hair done all over the country. Washington, Texas, Georgia, and now Florida. I’ve had sizable “regrowth” in all of these locations and I’ve NEVER been told I need to come on for a second time to do my hair. It only happened because the first stylist got so rushed from incorrect booking. Please do not try to make your customers feel that it is their fault for a...

I hate to leave a bad review especially after I thought I loved my hair but... I visited this salon with the hopes of lightening my dark brown hair and blending in my highlights. I give the salon and the people a 10/10 but when it comes to what I see in the mirror now, I give a 1/10. The lighting in the salon made my hair look similar to what I was asking for but in the recent days, I've come to hate my hair color and realized it was not what I asked for. I wanted to lighten my hair with a soft brown but in fact I now have a darker brown, even darker than my natural color. My husband and my mother both asked why I darkened my hair when I tried to explain to them that it was supposed to be lightened. It has also now picked up a red hue which was definitely NOT what I wanted. In addition to this, during my visit, the color from the dye got all over my face and neck. The next day I noticed that the color had dyed my blond chin and neck hair (once gone unnoticed), but now the dye had darkened the hair so dark that I looked like I had a beard. I went into the salon the next day to ask to remove it and spent a good 20 minutes scrubbing my face and neck in hopes it would go away. 4 days later and I still have brown peach fuzz which is totally embarrassing. I'm so disappointed overall in this experience and do not want to go back a 3rd time as im pregnant and don't want to be exposed to anymore chemicals. I spent $330 on this salon and wish I would have gone somewhere different if I had known the outcome, especially as I spent a fortune, am out of that money and...

I love the people at Pulse salon. Alberto has been cutting my hair for a couple of years now, and I am always pleased to come back again. He gives beautiful haircuts. He is attentive and friendly. Everyone I interact with there, especially Sheryl and Leah, are awesome professionals. One time a couple months ago, I called the Salon in the morning to request an appointment. Alberto put me in the schedule for later that same day. For whatever reason, I was mistaken about the appointment time and arrived 2 hours late. I had somehow missed both the automated text reminder and the front desk phone call. I only realized my mistake AFTER I had gotten my haircut, left the salon and checked my messages. No one brought up my tardiness or was even mildly annoyed at me while I was there. I called the next day to apologize, and we ended up laughing about it. Everyone was so kind and understanding. For me, more important than the awesome cuts are the wonderful people that make me...