Paul Miller Honda of West Caldwell - Parts — Local services in West Caldwell

I am buying a new 2020 CR-V. I spoke to sales man, his name is Guy. After some negotiations, I spoke to his manager (Ryan) and we agreed on the price. I gave my credit card for deposit and SSN along with other information for the credit application. After 2 days, I got a call from another manager and he said they can’t do the price they agreed. I am not sure what kind of dealership does that? I would NOT recommend this place for any business. They have NO value to their words. All they will ask for paperwork. No value to commitment...

I came in last week for an oil change and to address two recalls—it took about two hours on a Saturday, which was reasonable.

However, I dropped off another vehicle the following Friday at 8 AM for a simple oil change, and by noon, it still wasn’t ready. I was told there were “four more cars ahead,” which was frustrating given the early drop-off.

With prices steadily increasing and little transparency about wait times, I’m seriously considering taking my Hondas to a different dealer or independent mechanic...

Juan Gamarra and Nelson Moreno were very helpful and gave us a great price for a new car. It was straight forward and I think what helped us a lot was that we had all of our ducks in a row. We did our research and we knew what we wanted. Negotiation was easy. Ernest Gomez in finance was communicative and transparent. Great...