Big Cock Bike Shop — Local services in West Des Moines

Went into the shop with high hopes. We were eager to purchase a couple of bikes. The owner spent the next 30 minutes talking down to me, and telling me I did not want any of the things I ask for. A very unpleasant experience that was not helpful at all.

Edit The truth according to him. I have seen with my own eyes reviews that absolutely did what he said was impossible. Bias opinions of the owner given as fact to support the very narrow ..range of products he sells. He was confrontational at the time of my first visit., and continues to be now. I did not want him to tell me anything I wanted to hear. I did not need or want his sermoon. I was looking to purchase a bike. If he did not want to sell me one, all he had to do is tell me that. Instead he took a confrontational tone, and proceeded to lecture me for a half hour. All for the sin of telling him what kind of bike i was interested in buying. HIS ((Advice)) was neither wanted or needed. All he needed to do is tell me he did not keep the type of bike I was lookimg to buy. Talking down to me for a half of an hour was completely unnecesssary. Btw. I spent right at 6 grand at a different nice local bike shop elsewhere a day or two later. Which had a friendly and very helpful staff. Very happy with my...

I called this place on 6-20-19 at 11:53 am to inquire about my bike getting a tune up. The best description of the person I talked to would be like talking to your 16 year old son. Being new to bicycling I wasnt sure if EVERY place did maintenance on bikes and when I asked this simple question the response I got from the child working there was "OBVIOUSLY" in a condescending rude teenage tone. I would not recommend taking any business there as there are plenty of other bike shops in the area that were more professional and more importantly evenly priced. The phone call ended with the kid just hanging up the phone. Customer service is everything these days and would recommend ANY other place than this one for service just based on that one little 30...

Had a ridiculously bad experience with the older guy working there. Once he finally acknowledged we were there, all he did was talk down to us. We'd been in the store for nearly half an hour, it's a tiny shop and it wasn't busy. He acted like he didn't want us there at all. Five minutes of interaction with him made both of us not want to ask anymore questions, look at bikes, buy from his shop, or even be there at all. I really did want a Norco bike and I was ready to buy. He had what I wanted right on his wall. But, we walked out after talking to him because he...