Kroger — Local services in West Frankfort

I want to share with you the reason for the low score. I hope by commenting here - this store will implement change (regardless of the larger corporate policy).

I wish I had realized the situation around me sooner. I'm older, and with ADHD, I get stressed during checkout. After the fact, the man left so quickly I could not intervene. I wish I had done it sooner.

Kroger has the buy 5 or more discount, and I get it - on a corporate level, this is to encourage multiple sales. And for you unaware, the buy 5 discount does not mean you need 5 of that one item - but 5 of any items on the buy 5 or more list.

While checking out yesterday, a man approached the self-checkout with a loaf of bread and 2 (1/2 gallons) of milk. The 1/2 gallons were part of the buy 5 or more deal.

He asked the checkout lady to help him get the lower price. She told him she could not and mentioned she had done it for him prior.

I think she missed the picture. It wasn't a man with a cart of groceries who didn't meet the coupon requirements. It was a man with a loaf of bread and more or less, a gallon of milk. Surely she could see the need. The difference of being denied a break on the coupon meant he couldn't buy the milk and bread.

I barely had $10 left to my name, but if I had been able to realize what was happening in front of me sooner, I would have spent my last $10 to get his milk and bread.

I am writing this specifically to the management of Kroger's in West Frankfort. The store does a lot for the local population by regularly marking down food. I know Kroger has a policy to feed the hungry.

I would like to see West Frankfort Kroger management approve their cashiers' to be more flexible on coupon policy when they can see this obvious need, so that they can better feed those who support your store overall. The man may have been struggling that day, but most likely - despite poverty - he regularly spends his grocery money at your location. I know corporate policies can be a guide, but individual stores can be appropriately flexible to help maintain the community that keeps them...

Most items are easy to find. The shelves and freezers always seem to be well stocked. They always seem to have good deals running, like 10 for 10. The produce section is a good size and well stocked. I've not used their restrooms, but based on cleanliness of the rest of the grocery store, I would say they are probably as clean as any other public restroom. Most of the staff are helpful and courteous. There is no problem getting help to your vehicle to load up your cart into it.. The pharmacy has great hours, and the staff are also very nice, friendly, and knowledgeable. I hardly have to wait long for prescriptions, and they always try to make my bill as low as they can. All in all, I am pleased with this Kroger, and recommend...

The workers or professional. There's usually a decent variety of items to choose from. I went at 6pm and it wasn't very crowded. I noticed that some of the items were rather expensive. Like $8 for a 12 pack of coke or Pepsi products. It wasn't long ago at all that you could get 3 and sometimes 4 12 packs for $12. Inflation is hitting bad. I always prefer to help out the small local places but it's getting to where Walmart is almost where you have to if you're on a budget. But Kroger is always going to have most of what you need and if you have a Kroger card, you can really save some money. There's a tip for everyone. If you don't have one...get one. It's a quick process and...