Metro by T-Mobile — Local services in West Haven

I went to this Metro to switch companies. The guy ar first was pushy and wouldnt let me look before going to the counter. He broke down the fees to me and they just didn't add up. I asked him to give me a minute to think about it. I eventually gave in but still was confused about the price. I finalized the transaction and asked more questions. I get a message from customer care stating I paid × amount of money. I looked at the guy and told him why did I pay more from what my message says. He tried breaking down the price again for me and still didn't make sense. So I aske about the return policy and he stated 14 days to return with no restocking fee. So I went outside with the items and called another store and customer care. They both stated he over charged me. I went back in and asked him some more questions. He was sure he didn't over charge me. He called the store manager and the manager told me if I returned the phones I wouldn't get a refund mind you this is 15 minutes after the transaction. The manager and I went back and forth and told him I wanted the difference of what he charged me and it was a sufficient amount as well. It was a hassle to get the money back and I'm satisfied. I just dont like the way it all happened. Be careful and double check everything. And at that they dont give receipts of the transaction...

Don't stop at Metro by T Mobile on Boston Post Rd in Orange, CT after 5pm for help! The young man was not interested in working at all! He pushed a few keys then stated that he did know how to help me and he couldn't find it on the screen. Because of his demeanor from when I walked into the store, I was already in process of calling in 611 for help. So when he had told me that my phone picked up with a customer service agent so I walked out and in less than 5 minutes the gentleman on the phone had resolved my request to add more storage to my Google one account. 😐😒🤨 Seem the he just want to get paid...

I brought my own phone in & was charged $46 and expected to pay 25. Was lied to, and Metro customer service said it made.no sense and paid cash, but I have the $46 billing statement. It is THIS STORE on Boston post rd. A person came in to upgrade an old phone. Instead of letting this person decide, the young man chose a Galaxy A 15 for them but wanted to charge them over $340 . They were not happy for a phone way past retail and a free phone advertised free until the the fine print is reveale. Side hustle definitely. Avoid...