Coco Nails — Local services in West Orange

I have been coming to this salon since January and I will not go back nor recommend this place to others. The owners attitude is horrible. I loved the staff (not including the owner) as they are always friendly and welcoming. I asked if it was ok to bring my little one to get her toes painted. The owner said it was ok. Our first experience was amazing her toe nails looked great. A staff member painted them. The second visit the owner did my daughter's toe nails and did a horrible job. When I say horrible I mean she painted her whole darn foot! She initially said she would not charge me for the bad job but when it came time to pay I questioned my bill. The owner talked over me when I asked if she would mind looking over at her work on my daughter's nails, She refused and shoved the money back at me. The owner also rushed through completing my SNS nail service and they were bumpy and not even. Even with this trips experience I thought that the issue was resolved and I'd just ask for a different nail tech. When I walked in the owner said she couldn't do my nails. I told her that was fine as I didn't want her but another tech (who was not in that day). She said she would have someone do my pedicure but not my nails she went on to speak negatively about me loudly to a salon full of patrons. This woman flat out rude. I declined her offer to spend my hard earned money for any service that came with attitude and bad mouthing of repeat customers. I vowed to never return and promised I'd write about my treatment/experiences with Coco nails....

i was at coco nails earlier today. Place is clean, and have a variety of choices, but that's all that can be said. I'm concerned about the sanity of the tools. They used the same wedge and nail file that was usedon someone else on me. I didn't see it come out of a sterilizer. I went in for a mani& pedi. Staff was yelling at each other in front of customers, my manicure was done by 2 different people, 1 to clean the hands and 1 to paint. The painting person, who wore the mask, did a horrible job. the polish feels like it's drying out in the bottle, she was doing a rush job and not at all friendly. The lady who did the pedicure was pulling on my toe cuticles so hard it started bleeding. I paid the extra $10 for the callous, they didn't even leave the treatment on for more than 1 minute. Some customers get a massage during their manicure, others don't. Staff definitely needs training on...

I do not appreciate when nail techs are in a rush because it always leads to a poor quality job. I got acrylic nails done and I’ve never experienced this, but the nail tech just put the acrylic on my nails with out shaping it and then after it was dry she started shaping it. Even after trying to file it and buff it was still so bumpy and uneven. I kept telling the nail tech it was bumpy and uneven and she would proceed to try to file it more, but nothing worked. At some point I felt annoying (even tho I was the one receiving a poor quality job) and just said it looked fine. My nails are thick, bumpy, uneven, and I am just all around upset about the quality— especially since it was pricey. If you’re going to charge that much, at least meet that price with a good quality job.

The only thing I appreciate about this place is their precautions for COVID. It was very clean. But I will not be coming...