Xfinity Store by Comcast — Local services in West Orange

DO NOT SIGN UP WITH XFINITY!!!! Save yourself headaches and money!

In March I signed up with Xfinity. I was told my apartment was xfinity ready. They shipped my equipment and when I received it there was no where in my apartment to install it because my apartment was in fact NOT Xfinity ready.

After THREE DAYS of calling, calls that took at least 45 minutes if not longer, I finally was able to speak with someone who understood I needed a tech to come install Xfinity. This person assured me the fee would be waived. The tech was in my apartment for 3 hours installing the service.

At the end of April, Xfinity took $100 from my account for tech fees. Additionally I was told my monthly payment would be $105 and the customer service agent said that is not correct, the actual monthly payment is $129.

I canceled my service and was told I would be receiving a credit of $125 into my bank account. It's been 3 days and I have not received a credit.

I called xfinity and the agent I spoke with assured me a credit would be given but it COULD take about FOUR WEEKS! When I asked to be transferred to a manager she assured me that she cannot transfer me to a manager unless I have my full account number. I tried logging into xfinity to get my account number but because my account is closed I'm not able to log in.

So here I am, aggravated that I can't speak with someone regarding ALL of my grievances with Xfinity. So until I get a manager to call me or a solution that I'm satisfied with, I'll be spreading the word- DO NOT SIGN UP WITH XFINITY! WORSE SERVICE! WORST CUSTOMER SERVICE! TERRIBLE WIFI (I actually kept my phone off of the wifi while I was home because the cellular connection was better than xfinity wifi)

I have Verizon now and they signed me up within a half hour, service was great! Wifi is excellent AND I'm paying significantly less than I was...

I wish I could give a minus star. The worst. If this is your only option for a place to go, I highly recommend that you go to another location. I went to thia location to exchange my equipment because I was informed by an Xfinity technical support agent that my equipment needed to be updated. I went to this location and spoke to Lisa and informed her that I needed to upgrade my equipment. She took the old equipment to the back and came back with what I believed was new equipment, that I assumed was updated. I get home and connect my equipment and discovered that the cable box did not support any of the apps that I had on my previous box. I contacted customer support and was told that the box that I was given was older than the box that I had turned in.EXCUSE ME!!!! That makes no sense. So after 2 hours on the phone to rectify my issue, I was informed to return back to the store for the correct equipment. I go back to the store the very next day. I tell them what happened. They apologized for the inconveince and gave me other equipment that was wrapped in plastic. I asked them if this is correct and they assured me that it was. I get home and unwrap the cable box and the box looked like a crocodile was using it as a teething ring. The back of the cable box where the wires go looks like it had been sitting next to something that was extremely hot because it is warped and melted. This is unacceptable. It is amazing to me that my bill is $300 every month and this is how you are treated as a customer. I had to contact customer service for them to ship me out a new box that will take 3-4 days to get here. This location is the absolute worst and they should really inspect the equipment that is returned before reissuing it to...

I am writing to express my deep dissatisfaction with the service I received at your Xfinity store. I recently switched from AT&T to Xfinity Mobile and Internet based on assurances provided by your sales staff. I was explicitly told that the remaining balance with my previous carrier (AT&T) would be covered by Xfinity, and that I would receive a gift card to reimburse those charges. Unfortunately, this promise has not been honored.

Three months have passed since the switch, and I have received no gift card, no follow-up communication, and no resolution. I now owe AT&T a balance of $400 an amount I was led to believe would be taken care of by Xfinity. Despite multiple attempts to follow up, I have yet to receive any meaningful support or answers from the store or its management.

While the representative who assisted me, Tirah, was pleasant and helpful during the initial process, the lack of follow through from the store post-sale has turned this into a frustrating and costly experience.

I will be filing a formal complaint and strongly considering a return to AT&T. The minor savings offered by Xfinity are not worth the lack of accountability and the stress this situation has caused.

I strongly urge prospective customers to exercise caution before doing business with...