Nails & Co — Local services in West Palm Beach

Beware: I’m sitting in the parking lot as I write this review as I have just left this nail salon as a very upset customer. I have come to this nail salon so many times in the past 5 years when I am out east and per usual I am a walk in customer and they assign me whoever is free and available at that time. (Just as other nail salons do) I had just finished a very pleasant pedicure experience with a very sweet nail tech who also would be giving me a manicure and eyebrow/lip wax today. As I’m literally in the middle of my manicure getting my cuticles cut by my nail tech, a past client of hers walks up and says “I’m here now and I see you are not finished with her and i don’t have time to wait so I’ll have to come back.” Instead of the salon saying “okay” or “come back later” Or “someone else can do it for you to start and when she is done with her current customer she will finish you”, my nail tech drops what she is doing halfway thru on my finger and gets up and changes her gloves and walks away to take this past customer of hers. IN THE MIDDLE OF CLIPPING MY CUTICLES, leaves me high and dry. The lady running the show looks and says “just stay right there, when someone is done they will come finish you” I said, “Ummmm NO, that’s not how this works. My nail tech (who i liked and did a very nice job on my pedicure btw) told me she will wax my eyebrows/lip for me as well. I am a paying client of hers today, she was assigned to me.” And now they expect me to sit and wait for someone to be done with their current customer to finish off my manicure and waxing. The gentleman owner just sat there and watched this all go down, never said a word, never got involved and meanwhile the lady running the place is begging me to stay and to sit and wait but I’m literally IN THE MIDDLE of my service. ABSURD!!! Ive been going to these cheapo nail salons for 20 plus years and never once has this happened to me nor have i ever written a review. I paid for my pedicure, tipped my nail tech (who said she was sorry as well as the customer who stole her from me right in the middle of my service) and told the owners/lead operators what a bad business model that is and that they just lost a customer whose been coming here on and off there for about 5 years. I still can’t believe what just transpired. To me it would be like going into a walk in hair salon for a trim and halfway thru the hairdresser decides she would rather work on a new person that just walked in the door. Seriously shaking my head right now!!! I swear they do this nonsense so your stuck tipping more than one person and end up spending more money. I would stay clear of this business and use the Oasis salon that sits right next door or any other cheapo nail salons in the neighborhood instead. Just sayin!! I know it’s not the end of the world but it’s the principle so consider...

A puppy mill for nails. The worst nail salon I have ever been to. I should have taken the clue, when I read all the horrible reviews of this place, or when they were fighting with a dissatisfied customer, when I walked in. Rude, inept, don't clean tools in between customers. I had an appt. for a mani/pedi, doing both at the same time. When I arrived, they refused to do them at the same time, taking other customers (without appts.) instead. My 'pedicure' took only 10 minutes, in full.....and I had to remind her to get my callouses. The so-called massage lasted about 10 seconds and felt like she just passed her hands over my feet a couple times. Then came another woman for the 'manicure'. That took about the same amount of time and she didn't look me in the eye once. Rather, she was constantly looking at the front door, screaming to other employees and must have walked away 10 times, during the 10 minutes. AND, she kept filing my nails unevenly and. when I kept pointing out how crooked each one was, she got annoyed - with me! At the end, my nails were all terribly short, due to filing out the botched shapes. I also had to request the tools be sterilized, or at least rinsed in water, before she started.

Upon checking out, they charged me $37, which was $5 over the posted $32 charge, for a mani/pedi ( even though they should have payed me, for the awful job they did) AND refused to even talk to me about why they overcharged me. Rather, two of them, including a man, got in my face and intimidated me into signing my receipt, with no negotiation. I signed, with no tip...and will dispute the charge, for all but...

I'm not a big fan of this nail salon. I had 2 different technicians, the one who did my pedicure was new. She did a good job and I was pleased with her service. A little slow, but that was totally fine. We all have to start somewhere!

Her coworker with whom she asked for helped, seemed annoyed to help which kind of bothered me. I had asked for acrylics, but the coworker insisted on dip powder. I'd figured I would give them another try, more expensive, but maybe the last job I had was a fluke on them breaking within 2 weeks. Sadly not the case, as it hasn't even been a week and I have already broken 4 nails.... acrylics I can last 4 weeks before they start to fall off...

My dip powder nail technician was friendly and nice. I disliked having the same coworker beside again, but shrugged it off. This was the first time getting my nails done that was pretty painful. Taking off my previous nails, had me flinching 3 times. The start of putting on the new dip powder nails had me flinch another 2 times. Then again, I flinched 4 times at the smoothing/buffing stage. I actually found abrasions on my nail beds.... the nails did come out really nice though.

It is the worst nail experience I've ever had in the past 7 years. The place itself was normal and most of the staff were pretty friendly. My nails did come out looking great. However, there was one unpleasant coworker and I sustained minor abrasions... 3 stars for a nice job done, but took off 2 stars...