Speedcraft Nissan — Local services in West Warwick

I brought my classic car here for service. I performed a thorough inspection of this vehicle before purchase; there was not a scratch on it. I even got several compliments on it when I brought it into the service center. When the car was in the shop, the mechanic damaged the pinch welds by failing to use a jack pad adapter while putting the car up on the lift. Everybody knows that you need to use a jack pad adapter when putting these older Z cars on a lift because the pinch welds are very delicate. My insurance company knew that. I asked another shop owner if they had something like a hockey puck to put on the lift pads, and right away they said they had them. Clearly, the other shop cares about the customer's car, and was prepared to work on any car new or old. Nissan could have anything to absorb the impact to prevent damage, but instead they chose to use nothing. They were negligent.

I spoke to John Appolonia, the service manager about it over the phone. He made some really asinine comments. He said, "It's the same lift they use for the Skyline GTR," and he said, "It wouldn't be practical for them to have another lift." First of all, the Skyline is a completely different car and modern cars are constructed stronger. Second, you don't need a different lift, you just need to be more careful and use a jack pad adapter.

He then asked me to bring the car in for them to look at it. I brought the car all the way back to Nissan in Warwick and of course they denied everything. John's behavior was more annoying than helpful, and he was completely unprofessional. He behaved like a 13 year old boy trying to lie his way out of something he had done. He kept referring to me as "dude." Eventually, I had enough of his attitude so I dismissed him so I could speak to the mechanic, Joe, alone.

Joe then told me, "I've been working on these cars for 25 years. Don't tell me how to use my lift." If you've been working on these cars for 25 years, you would have known to use a jack pad adapter like everyone else. So, you either were incompetent or you simply didn't care. Therefore, I can tell you how to use your lift because it's my car.

After the Fiasco with John and Joe, I called up and asked to speak to the general manager who turned out to be Jim Tarbox. Jim's attitude wasn't much better. After getting advice, I asked him for the name of their insurance company. He said, "Why don't you have your lawyer get that information?" Eventually, I got him to agree to send over an insurance rep. to look at the car.

They sent over some sleazy guy with crooked teeth from a place called Property Damage Assessment (PDA) on behalf of their insurance company. The guy tried telling me that bending metal actually strengthens it. Then he agreed they should have used jack pad adapters. After he left, the rat went back to them and reported he found no indication that any damage had been caused by them.

Their insurance company was supposed to send me a letter, and I never got one. Of course they denied everything. John, Joe, and Jim don't have the courage to admit when they've done something wrong. Speedcraft Nissan is part of a big conglomerate, and they don't care about the consumer. They'd do anything, even lie if it meant saving them money and not have to pay for damage due to neglect.

John Appolonia and the mechanic are sleazy thugs, but the King Rat is Jim Tarbox. What's the point of repairing cars if you're going to wreck them at the same time? If you want to destroy the property of your customers, fine, but it's going to cost you your reputation. If I owned a business and my workers treated customers and their property with this kind of disrespect, I would be embarrassed. Maybe that's why they've changed their name 3 times in the last 5-7 years. They are trying to make a new name for themselves because of their bad reputation. First it was Nissan of Inskip Motors, then Nissan West Warwick, now it's Speedcraft Nissan.

They even got rid of the nice girls that used to answer the phone to setup an...

Let me provide readers with a realistic review of what you can expect when you visit Belise Nissan of West Warwick since I had an experience that I would love to share with anyone trying to narrow down where they should go buy their next vehicle. I called in a test drive for Martin Luther King Jr. day and took out an Altima with sales consultant Michael Canavan. Things went well, the car was solid feeling and at a fair price, there were some scratches all around the vehicle but they appeared to potentially be scratches that could be easily buffed out if the car were detailed up, so I asked them if they could clean up the outside to see if the many scratches could be removed. Michael Canavan obliged and said they could possible have it cleaned up by the nighttime (it was about 2pm at the current time) but I told him we were traveling from 30-45 min away so we would only be able to come back the next day (Tuesday) after 4pm. I said I would call to verify the car was still available and cleaned up. The car was for my father-in-law who was with me at the time so he took a day off of work on Tuesday to be able to go back up to see the car. Tuesday morning came and I called Michael Canavan back and left a message asking if the car was ready and I also asked 3 other follow up questions about things like “if we close the deal today, would I need to bring my own plates or would I get a temporary one” I am from out of state so I was not sure how the process worked in R.I. Five hours went by with no reply from Canavan, so I reached out to Sales Manager Brandon Potter (who I also met on the first day) and asked him the same info I left for Canavan on his voicemail. Three more hours passed and no reply from other and now it is 7pm on that Tuesday and there is only two hours left for dealer hours so I am out of luck today. Frustrated, I reached out then to General Manager Chandran Venkitachalam and he promptly replied within an hour, to my shock and amazement, he did not try to contact Canavan or Potter to find out what my concerns were and email me the answers I sought, he assumed my questions would be answered if I came into the dealership and told me to just “come in” and they would answer the questions then. I emailed him back saying my questions were the type that needed to be answered BEFORE I travel 45 min to go there so I can have with me all the proper documentation or plates I would need to complete the cash deal. Chandran then replied with a bunch of info about questions I did not ask and still, after 6 emails that day and 4 phone calls, I still had no answers to my questions and a total wasted day taken out of work for my father-in-law (who the car was for). To even assume that the dealership was very busy that day is a total joke too since I was in there on MLK day and as I sat in Michael Canavan’s cubicle for 3o minutes waiting for paperwork, I watched Sales Consultant Heleno Miranda browse online his desk computer for sectional sofas that he apparently must have been searching to buy, I guarantee his computer history on 1-18-16 about 1-2pm will show searches to furniture websites and if I’m not mistaken, he opted to go with the Earth tone color L-shaped sectional with removable pillows since that is the one I saw him marking down info about and calling on his cell about (the point of that comment is to show that there were bodies available who could have called me back in the event that Canavan or Potter were busy or absent that day since I had expressed I’d be back today to close the deal if the car was cleaned up. I have documentation in emails too of most of my claims so if anyone wants to contest the legitimacy of my claims I am ready to justify them, I even have cell video of Heleno Miranda shopping for 30 minutes. Overall the customer service can’t get anymore laid back nor can they make you feel any less important than my experience at Belise Nissan of West Warwick on 1-18-16...

Well, i really liked the salesman i think his name was John Amaro? Something similar. He was newer i believer, very nice, relatable. I bought the car in April of 2016 so its been a long time! I had a terrible experience with the Honda dealership ugh..they basically looked at my credit and said "this one car is all you could maybe afford if you dont like it oh well" but John was all "Hey its all about what kind of car you like" so that was nice :) he also offered drinks and i always love that. Oh and he picked us up because we couldn't drive my current car it wasnt safe and that was an above and beyond thing! Brought my fiance and i to the dealership and offered without us even asking i believe! I mean i know that every dealership has its flaws like they had to do hard inqueries all over my credit score and it took a while to find a loan..then the sales manager John Szymkiw? Something like that.. He came to help us figure out how i could qualify..even decided to give me trade in value for my car (which had been in an accident and was falling apart) which was a very nice thing to do considering i hadnt even thought about that as an option i had no idea what to do with that car i considered it garbage pretty much. My fiance and i had been walking everywhere for 3 months and they stepped in for 2 days helping us doing the best they could to get us approved. Also John S let me know about all sorts of information i didnt know like more on gap insurance and about refinancing which im doing now and even about credit cards and his own experiences. So even in a tense car situation, they were relatable people instead of the whole "i just want to sell you a car" ones you normally see. And that was what i liked. Now the loan company interest rate and high payment.. Bleh. But not their fault haha. I think a lot of issues people have with places such as this are really mechanical things such as defects with the car, nd not every sales person knows these cars inside and out. They kind of fake it through and do their best to relate to people who come in upset or frustrated most of the time. I bet if people just relaxed and smiled every once in a while itd be a much less tense environment ^~^

My suggestion to you Nissan, maybe make people feel more relaxed at home..John A and. John S really did a good job of making me feel like they wanted to connect and relate and be personable. I knoe that its professional and such but maybe have like, a unique piece of clothing? Something that makes customers laugh like the same tie everyone has to wear :D or give everyone they see a small gift of some sort, like a little paper even that tells then about the salesperson "Hi im _ and my favorite color is _ my favorite car is _ fun fact about me is __. What about you?" Something like that can invite them to have good...