SpringHill Suites by Marriott Providence West Warwick — Hotel in West Warwick

Absolutely it’s the worst Marriott property at which I've ever stayed. I’m a loyal customer, a Gold Elite Level with 22 years Marriott Membership. I just experienced a nightmare stay before welcoming the Labor Day last holiday weekend!

There are some very dangerous hazards of the injury to the customer in Room 408 and Room 418, and could not be passed the check before offering to any customer. My hand was hurt when I hold the steel handle to close the slide glass door of the bath room, because the steel handle never be polished to smooth surface, instead of full of steel sharp thorns, spikes and prickles.

After moving from Room 408 to Room 418, in addition to the same dangerous hazard of injury still exists, and the slide glass door is very difficult to close and open. The sink was blocked and water was very slowly running down.  The worst thing, the air condition was very noisy because of broken plastic grids/blinds. I was Not able to get any sleep. I called front desk at 1:25 am 9/1/25, Labor Day early morning for more than 5 minutes, but no more response.

The worst problem is the management of the hotel. The manager Mr Beach doesn’t care about customers and ignore their complaints and concerns. I’m so disappointed the way the manger treated me, a loyal and long time Gold Elite Marriott Member, and the way he respond my complaint. I still received NO response after 8 days though he knew my complaint after the Labor Day. My several previous experience with Marriott family hotels was that a Director of Customer Service or a Manager of the Hotel would not only gave me a prompt response after I expressed my complaint, and also offered me some compensation showing their apologies. But this manager Mr Beach is quite calm! Even after 8 days! No any response and ignoring customer’s complaints and request! What an arrogant and conceited manager!

This hotel needs an overall improvement, both from the hardware and maintenance of hotel, and from the management as well, especially need to improve customer service! The manager of the hotel Mr Beach is the key!

As a matter of fact this was the worst Marriott I've been in. Why could Marriott’s family still tolerate this kind of ridiculous low quality hotel to ruin...

Absolutely it’s the worst Marriott property at which I've ever stayed. I’m a loyal customer, a Gold Elite Level with 22 years Marriott Membership. I just experienced a nightmare stay before welcoming the Labor Day last holiday weekend!||There are some very dangerous hazards of the injury to the customer in Room 408 and Room 418, and could not be passed the check before offering to any customer. My hand was hurt when I hold the steel handle to close the slide glass door of the bath room, because the steel handle never be polished to smooth surface, instead of full of steel sharp thorns, spikes and prickles.||After moving from Room 408 to Room 418, in addition to the same dangerous hazard of injury still exists, and the slide glass door is very difficult to close and open. The sink was blocked and water was very slowly running down.  The worst thing, the air condition was very noisy because of broken plastic grids/blinds. I was Not able to get any sleep. I called front desk at 1:25 am 9/1/25, Labor Day early morning for more than 5 minutes, but no more response.||The worst problem is the management of the hotel. The manager Mr Sharod Beach don’t care about customers and ignore their complaints and concerns. I’m so disappointed the way the manger treated me, a loyal and long time Gold Elite Marriott Member, and the way he respond my complaint. I still received NO response after 8 days though he knew my complaint after the Labor Day. My several previous experience with Marriott family hotels was that a Director of Customer Service or a Manager of the Hotel would not only gave me a prompt response after I expressed my complaint, and also offered me some compensation showing their apologies. But this manager Mr Sharod Beach is quite calm! Even after 8 days! No any response and ignoring customer’s complaints and request! What an arrogance and conceit manager!||This hotel needs an overall improvement, both from the hardware and maintenance of hotel, and from the management as well, especially need to improve customer service! The manager of the hotel is the key!||As a matter of fact this was the worst Marriott I've been in. Why could Marriott’s family accept this kind of ridiculous low quality hotel to ruin...

Email I sent to the GM and AGM and have not heard back. Sharod and Troy, First, I want to thank Troy for his quick response when I reported my missing Starbucks tumbler. His professionalism and immediate willingness to assist did not go unnoticed. However, the fact that this situation occurred at all and the number of additional issues I experienced makes it clear that my stay at SpringHill Suites was unacceptable. On Saturday, September 20th, I left my room for only two hours. Before leaving, I washed my recently purchased $38.98 Starbucks tumbler and placed it on the sink. When I returned, the sink had been cleaned, towels replaced, and the tumbler was gone. My luggage, which I always keep against the wall in the closet area, had also been moved for the second day in a row. This made me uncomfortable as it gave the impression that my belongings were being handled unnecessarily. When I spoke with the housekeeper, her response was inconsistent and did not provide clarity on what may have happened. Her supervisor later suggested it may have been thrown away by mistake, which is concerning. Regardless of how it occurred, it should not have happened. This incident was the breaking point after several other unresolved problems: • A mold-like odor in the lobby upon arrival. • A malfunctioning TV screen with a purple tint. • A constantly running toilet that left the bowl empty overnight. • A room odor reminiscent of a cat. • Broken dresser drawers. • Maintenance requests made more than once that were never addressed. • Poor Wi-Fi connectivity that also impacted my coworker in Room 224. I am not typically someone who complains, but the combination of these issues culminating in my missing tumbler left me extremely dissatisfied. A hotel room should be a place of trust and comfort, neither of which I experienced here. While I appreciate Troy personally stepping in to reimburse me for the tumbler, this situation goes far beyond the cost of an item. I strongly encourage management to review these concerns, as they reflect poorly on the property and its service standards. I expect this matter to be reviewed and addressed appropriately, and I would appreciate a formal follow-up. Thank you for your...