Planet Fitness — Local services in Westborough

Ladies beware, the days of “no gymtimidation” at planet fitness are over. This particular location is less than two years old. The ladies room is always dirty. There are 3 sinks and the middle one is broken. The sink area is constantly dirty because there are only hand dryers and no paper towels.The stalls frequently had no toilet paper. It’s mostly male staff. I have seen a female employee maybe 10 times, in my 8 months at this location. That means no one ever checks the ladies room. In the 8 months I have been there I have seen someone cleaning in the gym twice. I have been a member of Planet Fitness for over 5 years. I switched to the Westborough location in October. There was one member who was acting creepy towards me. He would try to talk to me, follow me around, and he would stare at me constantly. I tried changing my time and routine to no avail. I went to the manager(Nigel) and told him what was going on. He told me there was nothing he could do about it unless he saw it , but did nothing to try and catch him. It wasn’t until another member asked Nigel why he wasn’t doing anything about it , that Nigel actually spoke to the creeper. The next time I was at the gym, the creeper planted himself on a machine(without ever using it) and stared at me the whole time I was on a treadmill. When I got off, I spoke to Nigel again. I told him it was continuing and he snapped that there was nothing he could do. I emailed corporate and it took more than 3 days for the regional manager to get back to me. By that time, I had joined another gym. Corporate ended up refunding me for the last month because management mishandled the situation. During the time this was going on, I also spoke to Ray ( an employee)about the situation. He suggested I transfer. The culture in this gym is not very women friendly. I would not recommend...

Water filtration system was out of order, no water available. I didn't realize this until after extensive cardio workout. Asked front desk if they had water available...in that I have a health condition. They sd only for sale (I don't go to gym with wallet) Told them I needed a water for health condition and was treated very rudely by staff (very arrogant young girl with significant attitude problem) I told them I wanted to speak to mgr/owner. She told me his was out sick and had bigger problems to worry about.. I sd have him call me or I'll call BOH...he called me the next day and he was not much better....rather than recognizing situation and being apologetic that facilities were in disrepair and addressing with staff how to treat customers, he was more concerned about collecting the lousy $1…they should care about safety of clients. Obviously a very inexperienced business owner.... Let’s be real...30 pack of water costs $3...treat clients right and take responsibility.

UPDATE ....It hasn't gotten better!

The equipment is often in disrepair, and what's worse is that broken machines are left untouched for weeks. The cleanliness of the bathrooms is another issue. They are frequently filthy, which is unacceptable for a place where hygiene should be a priority. The water fountain is also a problem - the water tastes terrible, clearly due to an unchanged filter (tested it at 185ppm impurities vs my home filtration of 7 ppm!) . It's a health concern that should be addressed immediately. Temperature control in the gym is poor as well, making workouts uncomfortable. Sometimes it's way too hot or too cold. It seems like basic maintenance and upkeep are being neglected here. I expected much more from Planet Fitness and will be looking for other gym options if these issues aren't...

Visited Monday 9/23/24 at opening (5am, because weekend hours SUCK... I was going to the Lincoln st location because it opened at 4, but I was already next to this one.

So far the inside is immaculate. This has nothing to do with PF, but the outside shopping center and parking lot is littered with trash which is kind of grungy.

Showers are small. I came here to tan, shower and get ready for a drive back to Pennsylvania. I'd go elsewhere if you're on the road and looking for a spacious locker room. Water is hot, so that's a plus.

No front desk attendant. I scoped the machines, then locker room- no employees. Needed to get set up on a tanning bed. If you can't find anyone, you call. While calling, I walked into the black card spa and found PF staff... on the hydromassage. He was fumbling to answer the phone when I further interrupted his remunerative repose to ask about tanning.

I get middle of the night and leaving a sign on the desk, but right at Monday morning opening? Come on dude. First time seeing...