Gold Star Jewelers — Local services in Westerville

I lived in Westerville, Ohio from 1990 to 2016, when I reluctantly moved away. I miss so much about Central Ohio - and Gold Star Jewelers is one of those lovely, family-owned small businesses that comes to mind. My husband & I made beautiful purchases (some custom), had precious jewelry and watches repaired and had watch batteries replaced. I loved just stopping in to say 'hi' to owners Boris and Zena. Since I moved to Florida, I needed my wedding ring and and anniversary ring repaired (and a diamond replaced). I asked around and received a quote - and ended up shocked and missing Gold Star Jewelers tremendously - for pricing and trustworthiness. I was traveling back to Westerville to visit in early August, so I brought my rings along and took them to Gold Star Jewelers. They gave me a very reasonable quote, fixed and cleaned my rings, and mailed them to me. Fantastic! If you live in or near Westerville, Ohio, count yourselves lucky, and stop in to visit Boris & Zena at Gold...

I went in with some old inherited watches I wanted assessed, and a Citizen watch only a few years old that needed a band replaced. They weren't rude, but they weren't nice either. Only a couple watches were worth repairing, but they couldn't tell me how much the items may be worth after repair. In general he either couldn't or wouldn't answer my questions.

They quoted me over $150 dollars to order a band from citizen for my watch. I sat in my car in the parking lot and ordered one from citizen myself for $30. Were they charging me $120 labor to change a watch band, trying to scam me, or trying to get me to leave for wasting their time? I don't know, but I sure...

My 83 year old mother brought in her mother's and sister's rings, one to be resized, and one made in to a new ring. We both felt hesitant as the conversation was all over the board with the associate, but decided to move forward anyways.

A few weeks later, my mom went to pick up her ring, and one of them was missing. They spent an hour blaming mom that it was her fault, and she already picked it up. Mom called me in tears from the parking lot. A few minutes later, they came out and admitted they had found it.

Mistakes happen. Blaming an 83 year old woman for your mistake is shameful. Do better.

For what it's worth, she loved both rings, but no way...