Westerville Ace Hardware — Local services in Westerville

Have shopped at this store for the past year and purchased many items for my new home. It’s next door to the gym I frequent it because it’s convenient. A few months ago they posted signs on the door that didn’t allow gym bags in the store. I stopped shopping at this location because of this. I have personal property in my gym bag and do not trust anyone with it. I asked if they take women’s purses and they said yes. When challenged with how many women have given up a purse they were honest and said they have never asked a woman for her purse. Today I noticed the signs had been removed from the door and decided to stop and pick up a few items. After shopping for a few minutes and even being help by an associate I was approached by the manager and asked to give up my gym bag. I told him that I had stopped shopping at this store because of the policy and only came in today because the sign had been removed. He stated the it was still policy and that the sign had simply fallen down. Going to say that this is a lie. The sign has not been up for weeks. Being a hardware store you would think they have the proper materials to hang a sign and keep it up. Guess not! I did ask again about women giving up purses and he said that it is part of the policy but they have still never asked a woman for her purse. They are just profiling!!!

I recommend shopping at Lowe’s or Home Depot. Cheaper and treat customers with...

My family has been a loyal Westerville Ace Hardware customer for over 20 years. Recently, my husband and I received a lawn mower as a housewarming gift that was purchased from this Westerville location.

Unfortunately, the mower stopped working after just 25-30 minutes of use. We brought it back to the store and were told it was missing a part and advised to contact the manufacturer, who never responded. The store would not accept a return or offer a replacement because we had put gas in the mower — even though that was necessary to discover the issue. After a long wait, we were finally told the mower was totaled, with no refund or other resolution offered.

It’s disappointing to experience this level of service from a store we’ve trusted for decades. I hope Ace Hardware takes this feedback seriously and improves their customer service and...

I like their rewards system so I tend to try to find whatever I’m looking for here first. They send coupons to my house and in my email each month. When I shop in store or pickup in store they always give me more coupons to use later. I like that I can shop online and do same day pick ups. I think they do curbside pickup too where they bring your things to them if you call them and let them know you’re there. I pick up in store though. They will help carry things to your car and if you have bulky things then they insist on helping which is kind. I wish they carried more gardening things sometimes and wish their shipping fees on non-heavy items were better. I like that I can look for things I want and see if they’re sold at other stores in my area if my closest store...