Subway — Restaurant in Westerville

Bugs in my food- My husband picked up a "protein bowl" at this Subway this evening (1186 County Line Rd, Westerville OH 43082). When I came home and looked through the clear lid there were several large gnats or fruit flies in my food. He contacted the restaurant from home to make them aware of the issue. They refused to issue a refund. They offered to make me a new bowl if I came back to the restaurant. He. asked the worker, "Why would I want another salad from your restaurant if my original order had several gnats or fruit flies in it." Their facility is unhygienic. The man apologized and proceeded to offer me another salad tonight or tomorrow morning.

I don't think this location should be in business if they are unable to maintain hygienic conditions. The lid was not taken off after leaving the restaurant. The bugs are easier to see in the videos than in the photos because of the hazy lid.unfortunately I can’t post the videos here but the department of health will appreciate...

I wish I could leave 0 stars. Took 15 minutes to make two sandwiches with two people there. Asked for extra meat, didn’t get it but sure was charged for it. When I said, ma’am I asked for extra meat she just nodded at me? Will absolutely not return to this Subway. Employees are rude, food was disgusting and burnt because they left it in the oven for too long because they were having a conversation. They had two subs sitting at the register that were not ours but argued with my husband that they were.. I just fear that is common sense because did you make 4 subs or 2 when we came in..? lol. 0/10 do...

We ordered online from this Subway tonight, because there was a deal at this store that wasn't available at New Albany (each store is 4 +/- miles from our house). The hockey game was on, so I thought I'd be nice and go pick up the order. It was raining, and cool (60°), and it was hard for me to breathe, because I use oxygen. Even though the store doesn't do curbside after 7, they were very nice and brought the order out to me. That's worth five stars right there. I can't thank them enough. The only bad thing was I missed the Rangers first period goal...