GIANT — Local services in Westtown Township

What was a perfect fine grocery store for decades has transformed into one of the most consistently frustrating shopping experiences I can think of.

There is absolutely no phone service in the whole place whatsoever unless your idea of grocery shopping is hugging the glass windows. This is extremely problematic. Good luck answering that important phone call you were waiting for or receiving a text from your loved ones telling you to remember milk. If you, for some odd reason, want contact with the outside world do not go to this Giant.

If you are disabled or elderly, do not go to this Giant when there is any precipitation because your choices are to sit outside in the rain or snow or wait inside IN FRONT OF THE ENTRANCE. A downpour turns the entrance of this place into the staging area of a clown car demonstration. I’ve never been to a grocery store where there is a queue to get in and out. Whoever thought fastening artisanal pallets to the outside walls instead of putting a roof over the customers head is missing the point of a grocery store.

Basically, if you want simple and safe shopping go to Edgmont. If you want to fool yourself into thinking you are shopping at a bootleg Wegman’s this is the grocery store for you!

The only positives about this store is that the staff are extremely friendly and it is convenient to...

I shopped here tonight and after I paid and went out to my car, I noticed one of the soda 6 packs I’d bought had a hole in the can and was leaking everywhere. I went back inside with my receipt and stood at the customer service counter in front of the manager on duty (older man, white hair and glasses, light blue shirt) and he completely ignored me until I said something about my soda pack leaking. He completely dismissed me and angrily said “just go get another one” and when I asked if he needed to see my receipt he just waved me away and huffed. I understand if you’re having a bad day or hate your job and it’s late, but how is it my fault if a soda pack you sold me was leaking? Needless to say, his reaction made me feel very uncomfortable and he could’ve shown more compassion. The younger cashiers showed more patience and kindness to me than the manager which says a lot! Needless to say I will not be shopping at this...

It’s a franchise, some quality control is ensured. However always a few packages of beef a couple days expired, plastic containers ballooned with putrefaction vapors, seen from a distance.

And then— beer and wine associate, benign name beginning with B. His insulting behavior every time I go comes off as willful, studied. I have bought beer while he was there at least ten times, and every time he corrects me, shakes his scanner at me to direct my action, whether it is to bring out my ID, turn my ID, or get it out of the way, ‘so I can scan the beerplease’. Head lolls in frustration, can never raise his eyes to look over the counter — “That’s how THAT works.” I finally joked to him that ‘—it’s just the way you say everything!’, he needed no more to understand; he laughed — he knows the dissatisfaction he spreads, he knows he has infiltrated a customer...