Burger King — Restaurant in Westtown Township

When most people write a review it is based on one bad experience they had at the place. I try to write a review based on my overall experiences. But it is being written after two bad experiences that prompted this review, but my review will be based on the several times I have visited this Burger King. This is a Burger King that I have visited because of my travels through the area, not because I live in the area full time. I usually go through the drive thru and like most drive thru experiences, they can get your order right but when it is wrong, you usually don't find out until you are well on your way from the place. I have been to this Burger King probably more than a dozen times and yes, they have got the order right but several times it has been wrong. I have ordered my Whopper with no mayo a few times and when I get home, it has had mayo on it. I have asked for ketchup for my fries, only to find that it wasn't in the bag when I get home or I check the bag and I have to ask for ketchup again. But this experience is based on paying for cheese on my Whopper Jr and not getting the cheese. After filling out the Burger King online survey listed on the receipt and checking the box that said, "Would you like someone to contact you about this incident?", I decided that I would save the receipt to show them the next time I was in the area since no one contacted me. Now nearly 3 months had past and I was in the area again and I debated with myself if I should squabble over 30 cents. But I figured that it was the principle of the thing and that is, outside of an online survey, I have never said anything to them before about their service. I go into the Burger King and I show the cashier my receipt and say, "The last time I was in here I had ordered a burger with cheese, I paid for cheese, but I didn't get the cheese. I would like to order one with cheese and be compensated." The cashiers response was, "What do you want me to do about it?" I said, I paid for cheese and I didn't get cheese, so I want the cheese this time, but I wanted to be compensated for it." After a few other words he went to a manager or team leader about it. I tried to tell them my story of not living in the area and that I just pass through the area in my travels and that after a few other mistakes I thought that I would make good on this one. She said, "Oh, just give it to him." I felt belittled by this two employees for even asking for compensation. Then the cashier doesn't give me my change and I had to ask for it. I filled out another online survey and asked that I be contacted about the situation but I have yet to receive a call. Overall, this is an average place to eat. I would give it 3 stars (for average) if it wasn't for this negative interaction I received from...

I frequently go through the drive-thru at this location for breakfast, lunch or dinner. I want to warn anyone who visits here that you have a 25% chance of them making your food the way you order it. Most of the time they always miss something with the order and even if it's right it is usually semi warm or not even edible. They always forget things like giving you the right size fries or drink (not to mention you lose the upcharge you pay for things when you don't get them and drive away) and a lot of the time just miss an entire meal or a sandwich. Its ridiculous and very annoying to always come back and have to get your order remade or to get your money back. Is that supposed to be a favor they are doing the customer by making them return to get their money back or make them wait to remake their order over again when its their fault to begin with? Well that's how this management makes you feel and depending on who's serving, smirk at each other and at you as if you are the very annoying customer who's back to make "problems". That is the worst kind of customer service! You always have to explain why they should be giving a refund or why they should get the entire order remade. This is a restaurant and they're supposed to have a general understanding of the scenarios that can take place associated with the drive thru, such as your food getting cold by the time you drive back for getting the wrong order, or wanting a refund because your appetite is ruined, or because you have a schedule to keep and have no time to return to have your food made again etc. Having to do that at this location so often is so frustrating. Who knows how much money I've lost for not being able to eat my lunch or dinner and return for a refund, or lost time for having to return for a refund and remade food. The worst part is that they never say sorry or try to come up with a way to make it right with the customer on their own. Most of the time I'm the one who has to ask to get the order remade or to get a refund (that is if I have the time to do so) but how many times is that going to happen without any action on their part to make it right with the customer? They are simply incompetent.

Then as an added bonus this Burger King likes to shut the lights off inside around 10 p.m. (the menu is the only thing on but hard to see from the main road) when they are open till midnight. You can not tell if anyone is in there or if the drive thru is even open. It makes you feel that they don't want to serve customers and that they are hoping no one shows up or bothers them until it's time to close down.

I don't understand how a management team with such a level of incompetence can remain in place for so long. They need to be...

Ok- I don’t typically review fast food places, but my son loves BK, and after a long weekend and Monday, I decided to treat him (and myself from having to cook) to Burger King (his fave). We pulled in, and there were about 5 cars in the drive thru and a handful of people inside. I asked my son if I should run in, considering the drive thru at this location is usually slower than normal- he agreed it would be faster. I walked in and there were a group of 4-kids waiting on food and a couple with their children, who were at the counter but told me to go since they had ordered already. There were about 20 receipts lying on the counter (which really confused me because they were by the register and there weren’t that many people in the restaurant). After 15 min of standing at the counter to place my to go order, two “door dash” drivers had come in and left a/o food- one of the guys working said to cancel their order because they were so backed up. I finally got his attention and he said he had to ask the guy he was working with if he was ready for another order. He then explained to me (very calmly ) that it was just him and his co worker there tonight and they were “in the weeds”. He said look at all those tickets- explained they were “door dash” orders they hadn’t even started yet. I told him they shouldn’t allow door dash orders on nights when they are so short staffed. I told him I would make a suggestion to his manager- he then told me his manager WAS THERE- In the office, doing paperwork!!! I was floored- why wouldn’t he be out there helping his team, when they were so backed up, they couldn’t even take an order from a customer that had come inside?! We love BK, but these poor kids working here, seem really stressed and over worked. I ended up giving them each a few bucks for...