Action Audio Store LLC — Local services in Wethersfield

Caution Worst experience ever. The new radio that had been installed was installed poorly. Was told that it would take 2 hours to install it took around 8. Also once I left the shop I turned back around because my warning light was jammed due to the poor install. The next day after the install my car did not want to start. Took it into a dealership to be told that the person who installed my radio loosen a wire which blew a fuse and short circuited both the cars module and battery. The total cost of repairs was $1000. I called Action Audio to tell them what had occurred and of course was told that it was not their fault. The total cost in total for the repairs and install was over $2400 Let this be a warning to all who decide to take your car here. Do not let anyone including this store do work on your car if they have less than a 4 star rating. It will go bad. To the owners response I was never given an option to have you guys pay for repair to my vehicle. I was told from the front desk lady that it was not the stores responsibility and that I would only be given a refund of around $80 of the harness that I have already ordered but did not have it installed. Please for your future customers save them the hassle and pay for the damages you caused. It's not fair...

STAY AWAY FROM! They had 2 simple things to do on my radio hook up memory and antena Nicole told me to get there at 9 AM. The two workers didn’t show up till 1045 and then sat down and had breakfast. They started my truck at 11:15 left there at 12:15 and he made a mess out of my truck. when I cleaned the wires mess, I found my antenna which he did not hook up and then I turned off the Truck turned it back on in the memory did not work so I called her. She said come back next Saturday. I called her. She said no let’s cancel for next weekend so I went the third weekend. I got there. She said oh he hooked it up right it’s your Stereo that’s default I had just purchased that Stereo one month early. It was brand new and on top of it. She fraudulent charged on my credit card and wouldn’t fix the problem so stay away from this person. She’s a conniving...

I was a long time customer of this place when it was on the Turnpike. I loved it. The service and selection was great. I wasn't treated as second class just because I wasn't spending thousands of dollars on a visit. Having just changed cars, I stopped by to get an adapter to swap my stereo into my new ride.

What a change.

As I entered, I was immediately made to feel like I didn't belong. All that was missing was the "zwip!" sound of a record being stopped suddenly. Despite the wall behind the cash register being covered with adapters, I was told that they no longer offer them... they were discontinued because nobody buys them. Taking the hint, I left.

Amazingly, despite the items being discontinued, there was an ample selection on Amazon. How amazing.

EDIT: I did not "ask for a...