I bought a Nora Fleming dish for my sister for Christmas (they carry this line as new not consignment) My sister loves this brand and has a large collection. When I purchased the dish it was new in the box and I did not open it. To my surprise, when my sister opened it, it was plastic and not ceramic. I went back to EXCHANGE it for a ceramic dish because the plastic dish isn’t even the same color as the ceramic dish. . My sister prefers the ceramic. When I went to the Acosta store in Wheaton I asked if I could exchange it. The Manager quickly said no returns and had an attitude right from the beginning . I explained to her that every single dish and item on display in the store was ceramic and I felt like it was misleading. I have never seen a plastic Nora Fleming dish before. I have have bought thousands of dollars worth of items from their location in Elgin and Wheaton. I have lived in Wheaton for 30 plus years and ALWAYS try and support small businesses. I could of easily bought the same exact dish from Amazon and could of returned/exchanged it without an attitude or problem. As I was walking out the manager said “try reading the return policy”. Again, I was not trying to return it but just exchange it. I will continue and support small businesses but I can honestly tell you I will not shop at any of Acosta stores because of the way I...
Read moreI have always enjoyed browsing thru this store and have purchased 1 furniture item. My first thought was to bring my beautiful dishes to them when I was down sizing.I absolutely loved my dishes originally purchased from Bloomingdales and was hoping that I would get the best price from Acosta. I read all the instructions and filled out all the forms. I understood I drop them off and then it is in their hands. They claim that they are experts in pricing. I then never heard anything back although they said they were behind in getting items out. I visited frequently looking to see what they were priced at. Finally, I asked and was told that they sold immediately even before they took photos. My check was just mailed out to me. A 35 piece set including 8 hand painted matching wine glasses, a large platter, service for 8 and I got $97. Far lower than I ever thought. They priced it so low that of course it sold immediately or perhaps it went to someone who worked there! I was very disappointed--it cost $40 for the boxes and bubble wrap to pack all the pieces! It was in perfect condition and I didn't want anything to chip getting it to them. Somebody got a great deal on my beloved set! So happy that I held back...
Read moreFirst of all, when you enter the store the magical scent of all the wonderful candles they carry draws you in. Each area expertly set up by their wonderfully talented staff showcases the furniture and decor in ways that give me so many design ideas for my own home. I am amazed how every time I visit, it’s like a whole new store. So many pieces coming in and going out makes stopping in a part of my weekly routine. I recommend Acostas to everyone looking to buy furniture. There is no better way to buy high quality furniture at unbelievable prices! Furniture, home decor, artwork, collectibles, china and crystal, Nora Fleming minis and serving pieces, everything you need to decorate for the holidays. I seriously cannot say enough great things about this store and their...
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