Burdeen's Jewelry — Local services in Wheeling Township

I have never seen in my 55 years a better selection of new and quality pre owned watches in two locations in my life. Maybe I’m too sheltered but it’s the truth. I love everything Horology. I think I know a lot but I really don’t. The professionals that make up the Burdeen’s’s family of sales people are the best in the business. I think whether you are buying a $250,000 time piece or like me, a simple few thousand dollars watch you are treated exactly the same! A month ago Ashley at the beautiful downtown Michigan Avenue boutique took the best care of me. I ended up buying a very special, limited edition 60th Grand Seiko! Ashley taught me that quartz watches are used by all of the worlds leading brands! I made some silly false assumptions about quartz. If you’re in the city and you need a brand new timepiece or an amazing assortment of preowned go to Burdeens on Michigan Ave and ask for Ashley. Just yesterday I thought I would leave work early and go take a look at the Buffalo Grove store. I almost fell over when I saw what existed there. I can tell you the best of the best brands new as well as the best of the best brands preowned from a few thousand dollars and less all the way up to the kind of numbers I will never be able to afford. I can tell you the best of the best brands new and the best of the best brands preowned are there. A very kind woman named Irina assisted me. She asked me if I wanted any help and I said sure why not I really didn’t have any intentions of buying, but they did such a great job with the first grand Seiko, I wanted to see more! She showed me another preowned grand Seiko spring drive that retails for almost double what I ended up paying!!I also received with both purchases the original box and papers and Burdeen’s’s gave me a one-year warranty on each preowned watch! I have been telling everyone about my experiences and how pleased I am. Evan is the sales manager. He made sure that my experience at both stores was the best it could possibly be and it’s a pleasure seeing him when you go there. He makes you feel right at home and have just an amazing amount of knowledge that I can learn from every time I go. I Wish I could buy more...

I recently had the pleasure of visiting Burdeen's Jewelry to purchase a new watch, and my experience was made truly exceptional by the assistance of the wonderful client advisor, Irina. From the moment I stepped into the boutique, Irina greeted me with a warm and welcoming smile, instantly putting me at ease.

Irina's knowledge and expertise in the world of jewelry and timepieces were truly impressive. She patiently listened to my preferences and requirements for a new watch, and then proceeded to showcase a carefully curated selection that perfectly matched my style and taste. Her attention to detail and ability to understand exactly what I was looking for made the decision-making process effortless.

Throughout the entire experience, Irina displayed a genuine passion for her work, and it was evident that she takes great pride in providing top-notch customer service. She not only educated me on the various features and functionalities of the watches but also shared fascinating insights into the craftsmanship and history behind each timepiece. It was evident that she was well-versed in the products she represented, which instilled a sense of trust and confidence in my purchase.

Irina's professionalism and friendly demeanor created a delightful atmosphere, making my shopping experience at Burdeen's Jewelry a memorable one. She went above and beyond to ensure that I found the perfect watch, and I couldn't be happier with my choice. Her dedication to customer satisfaction was truly commendable.

I highly recommend Irina to anyone in search of exceptional service and expertise when it comes to jewelry and timepieces. Her enthusiasm and knowledge are contagious, and she has undoubtedly made a lasting impression on me as a satisfied customer. Thank you, Irina, for your outstanding assistance and for making my visit to Burdeen's Jewelry such a pleasurable and...

I have shopped and also gotten my watch batteries replaced at Burdeen's for years. Today, I went in to get two watch batteries replaced and was being helped by a woman who had an accent (I did not get her name) and an attitude. She arrogantly explained that the batteries would either cost $10 without a warranty, or $50 with one in regards to replacing the seal, etc. I told her that this is the first time I've heard of this, and they've been putting in $10 batteries in my Gucci and my Movados for years, which appears to not even last a year. (Had I known this, I would have paid the $50!) She loudly sniffed and rudely told me that's what happens with old watches (Dare I say that I have a Cartier Bleu at home, among others?) I told her that she was being condescending and rude, and to hand me back my Gucci. The snob appeared taken aback and indignant...not one apology forthcoming. I told her I would not be getting my batteries there, and to hand over my Gucci watch, since she was still holding it. I had to ask her SEVERAL TIMES to give me my watch back, as she was ignoring me and compelled to continue her inane watch tutorial.... (I guess my second watch, a vintage Fossil really threw her for a loop). Her behavior was utterly inappropriate and disturbing. I normally would have asked for a manager, but I felt it was time to take my business elsewhere. I will not frequent any place that does not respect it's customers. This woman was...