Garden Retreat MedSpa: The Future of Anti-Aging — Local services in Whitemarsh Township

I left my face burning.

First I got about 10 messages about re-confirmation of my already confirmed appointment. I felt a bit harassed since I have already confirmed in text message and over the phone. In my opinion 2 times is the maximum anything more is uncomfortable.

I was asked to get there 15 mins before the treatment, which I did because I was told in the constant messages and emails of the importance of being on time. I waited 20 mins on top the 15 min to be taken to a room.

The towel I was given to change in to was clearly used by someone else prior because it was already wet in parts. There was no walk through of the treatment. I had bunch of stuff slapped on my face and then wiped.

This is not my first time getting a facial or any other treatments. In all places I have been to and I do like trying new places, you are given a product to wash off your makeup, sun block, your face and warm fresh out of laundry towels to wipe off and change in to.

I asked what is getting done on my face and she said we did light therapy but obviously I know of that as I saw the wand sliding over my face, I was referring to all the stuff that was put on my face, not the obvious wand part. Which again is not a big deal but I personally like the beautician to walk you through while doing whatever they are doing.

Nothing I saw on the advertisement video happened to my face. The video looked like a relaxing massage and a proper facial flowed up with led therapy, that is not what happened.

When walking in to a heavily discounted Facebook add I figured they would be marketing their services or creams and such, but first of all the service didn’t worth the money paid it was very poorly done. So $69.99 is too expensive on the service given I can’t imagine anyone agreeing to pay $250 for it. 15 mins max she touched my face. And that is either putting something on or wiping something off with cotton rounds. And nothing happened to my neck.

The whole thing felt like an Avon sales pitch but instead of them coming to your house you go to their not so pretty office. What they are selling is not their service or a proper skin care routine but a home product of you to do on your own. Why did you make me drive all the way to your office then if I didn’t need your service to begin with?

There are thousands of similar products on the market and I didn’t get a clear response to why I should choose a $4000 plus tax product vs everything else that is out there. Also why did I have to go to your shabby office if I could simply do it at the comfort of my house. She went ahead and told me it’s normally $7000and I haven’t even heard of the company. She said this company is around for 12 yrs. How can there be a magical all reversing LED product by NASA non the less and not be well known? First of all if that was factual every respectable spa and aesthetician would have offered this service at their respectable location. They hunt for new equipment at all times. Anyways let’s pass that part of it.

The fact that the offer stands now and now only is quite a red flag. If your product is good the offer should stand longer than until you leave the door.

Every day hundreds of women spend big money for a brand name, a good location, an impeccable service all of which was non existent here. If it was in a fancy location with fancy equipment and fancy facial spa like feeling I might had bought the product. Because I might have believed that it actually worked. But shabby location far away from the city, poor service no machinery whatsoever other than the wands they are selling to you.. this is not a spa or a beauty salon.

It felt like Avon opened a side shop. Is my review cruel? Maybe. Sure but I wish I have read something like this before agreeing to do the “facial” I was kind I said wow it looks great but honestly I left there my face burning from whatever they put on it.

I have slight reaction today with tiny oil heads. I don’t have a sensitive skin, never have I ever left a “professional treatment” looking worse than...

I recently went in for a facial at this spa, and unfortunately, the experience left much to be desired. From the moment I was handed a towel that was visibly dirty and used, I should have known things were off to a bad start.

During the session, the aesthetician asked me, “Where do you come from?” The question felt uncomfortable and inappropriate, especially after I had asked for a clean towel. I wasn’t sure if she was trying to make a point or was genuinely curious about my ethnicity. To avoid any awkwardness, I clarified by asking if she meant where I lived, but she confirmed that wasn’t what she meant. It’s definitely not the kind of icebreaker you’d expect—or want—during a spa visit, as it can carry racial undertones. It is an uncouth behavior. Please do better if you are going to work with the public.

As the session continued, she mentioned that the company had bought an LED patent from NASA. I had no idea NASA was in the skincare business, but I digress.

Now, onto the “facial.” I still had my makeup on, and instead of asking if I wanted to remove it, she just started layering product after product on my face, with some hot towels in between. There was no explanation of the steps or what was being applied to my skin, which made the whole process feel more like a chore than a relaxing treatment. It definitely did not take a full hour as noted on appointment confirmation email which should be for 1 hour and 15 minutes.

When the session was over, she handed me a mirror and confidently told me how amazing the results were. I’m still lying down at this point. Unfortunately, I wasn’t seeing the same results—unless gravity had suddenly taken over my skincare routine. The products were so heavy on my skin that I had to reach for facial wipes as I got dressed, and to my dismay, foundation was coming off. Clearly, the facial didn’t do much.

I am amazed at other positive reviews and wondering if we went to the same place or did I ended up in an alternate universe. The one thing I can say I’m grateful for is that they didn’t try to sell me their $5,000 device. Small mercies, I suppose.

Bottom line: I should have trusted my instincts and walked out the moment I saw that dirty towel. Also the weirdness of having to confirmed the appointment more than once should have been a clue. Instead, I decided to give them a chance, and I won’t be making that mistake again. This whole thing truly felt...

Saw a promo on insta & fb. Thought $79.99 for 1 hour & 15 minutes instead of the regular $249. Was too good to be true. Should've trusted my instincts. I booked the appt. I received an email & text confirming appt. Then get a call. Another call a day before confirming. Texts after texts asking if I wanted appt earlier. I get there at the time I requested. Staff was very nice and offered coffee or tea. I get to the room. The room has dropped ceilings and the light is right over your face. I'm thinking it must be for the tech able to see what they're doing. She explained at the beginning what she was going to do. Lotion after lotion. Some sort of massager thing on my face. More lotion or whatever it was. Then cotton ball stuff over my eyes and my head was covered with a machine with blue, yellow and other lighting. For 7 minutes. Came back, hot towel and stuff. Gave me a mirror to show the improvement. I saw a little difference. I didn't expect a miracle. (Saw more from a popular brand) This all took place within 40 minutes. I saw previous reviews so I'm thinking going try to sell me the machine. Nope but tried selling me products package. Then try to sell me packages. Really? Asking $75 a session (not sure if she said 12 because I was so floored) I think it's false advertising. I did not get the time they claimed and half of things they post on the advertisement. If they would say get a glimpse of what we offer at a lower price. Then maybe. I'd rather go to a spa setting room with dim lights and music instead of what felt like an office with fluorescent light and spa music coming...