BMW of Fort Washington — Local services in Whitemarsh Township

A Stellar Experience: BMW of Fort Washington and the Unparalleled Anna Ostrovsky

My recent car purchase at BMW of Fort Washington was nothing short of outstanding, and it was all thanks to the truly stellar performance of sales agent Anna Ostrovsky. Having never owned a BMW, I walked in curious about the M series. Anna's approach was immediately impressive: she expertly guided me, asking insightful questions and thoroughly explaining the models.

She suggested a test drive in an M4 convertible, and I was genuinely shocked by its power, sound, and agility. Anna’s low-pressure, friendly, and helpful demeanor made the decision-making process genuinely enjoyable. She followed up promptly, providing detailed answers and service records, always ensuring my questions were thoroughly addressed. Her commitment to service was evident even when she didn't immediately know an answer; she'd find it and get back to me right away with in-depth information.

Once I decided to buy, Anna made the entire transaction incredibly efficient and painless. The option to pay a significant portion online with a credit card (without fees!) was a huge plus for points enthusiasts like me. When I arrived to pick up the car, it was a VIP experience: my new M4, adorned with a big red bow and a personalized "Congratulations" sign, was waiting. Inside, Anna had all the paperwork meticulously organized and highlighted, explaining everything clearly and efficiently. What truly set Anna apart was her personalized touch, like the handwritten thank you card with Deftones artwork—a band we'd discussed days prior during the test drive. This went beyond sales; it was next-level customer service. The entire finalization process, including finance, took a mere ONE HOUR, a truly remarkable feat compared to my past car-buying frustrations at other dealerships. I felt completely respected and that my time was highly valued.

Even after the sale was finalized, Anna dedicated another 45 minutes to ensure my phone was connected, apps installed, and every feature of the iDrive system was explained and set up to perfection. She could have easily just sent me on my way, but her dedication to my complete satisfaction was unwavering. My friends, who are seasoned sports car collectors, were stunned by how quick and seamless my purchase was, noting that such personalized, post-sale attention is exceptionally rare.

Anna Ostrovsky truly made my experience at BMW of Fort Washington impeccable. Everyone there was friendly, but Anna's commitment to personalized, efficient, and thoroughly enjoyable customer service has undoubtedly secured me as a repeat customer. I'm absolutely loving my new M4—it's a fantastic car! Thank you, Anna Ostrovsky and BMW of Fort Washington, for an A+++,...

Update: I have edited this review to reflect my experience with BMW of Fort Washington following my original review. I will leave my original here as reference, however, my edit should reflect how well BMW staff responded to my original complaint.

Following a frustrating service experience my wife had, I left a review expressing our concerns. We were subsequently contacted by the General Manager, Jim Kostack. Jim showed genuine concern about our feedback, which meant a lot to us as long-time customers who have purchased several vehicles from BMW of Fort Washington.

To his credit, Jim invited me in for a conversation, and we spent time discussing what happened. He was receptive to my concerns and took them seriously. Rather than dismissing the situation, Jim looked into the issue thoroughly, speaking directly with the staff involved.

Jim exceeded my expectations by taking meaningful action to help ensure that similar situations don’t happen again—not just for us, but for future customers as well. Additionally, he refunded part of the payment for work that, while possibly recommended, was not necessary and may have been misrepresented.

I want to sincerely thank Jim for stepping up, doing the right thing, and going the extra mile to make things right. His professionalism and commitment to customer satisfaction were far beyond what I expected.

Original Review: If I could give zero stars, I would. This place is the embodiment of everything wrong with automotive service today: rampant predatory upselling, astronomical markups, and a complete disregard for transparency or integrity. This dealership used to have decent people working in the service department when it was privately owned.

My wife brought her vehicle in for a simple oil change and that simple request turned into a laundry list of "needed services" including pushing "A/C odor treatment" on an almost brand new vehicle. The upselling tactics were relentless high pressure and predatory, leaving her as if she couldn't say no.

In the end what should have been a $125 service bill instead ballooned to over $700. The invoice for a basic service and parts what triple what it should have been. A cabin air filter which costs between $30-40 online was priced at $150, a 400% markup with an additional $150 labor cost to install it. That is highway robbery.

This whole operation feels like a well oiled machine designed to exploit people who may not know better. Save you money and go somewhere else. This place is a predatory nightmare that thrives on inflated prices and scaring customers into...

I recently had the pleasure of purchasing a 2023 BMW M3 from Phil at the BMW of Fort Washington, and I must say, the entire experience was nothing short of excellent. From start to finish, Phil demonstrated the utmost professionalism and expertise, making this purchase a memorable and enjoyable process.

Right from our initial interaction, it was evident that Phil was genuinely invested in understanding my needs and preferences. He actively listened to my requirements and took the time to answer all my questions, ensuring that I had a clear understanding of the available options. Phil's knowledge of the BMW M3 and its various features was impressive, and he effortlessly guided me through the different packages and customizations, tailoring the car to perfectly suit my desires.

Throughout the process, Phil remained patient, never pressuring me into making hasty decisions. His willingness to accommodate my schedule for test drives and discussions was truly commendable, putting my convenience at the forefront. I truly appreciated the no-pressure approach, allowing me to make an informed decision at my own pace.

When it came to negotiating the final deal, Phil's professionalism shone through once again. He was transparent and fair, ensuring that I received a competitive offer without any hidden fees or surprises. His honesty and integrity were truly refreshing in the world of car sales.

Once the deal was finalized, Phil continued to exceed my expectations. He meticulously guided me through the paperwork, making sure that all the necessary documentation was in order. The delivery process was seamless, and Phil took the time to familiarize me with the car's features, making sure I left the dealership confident and excited about my new BMW M3.

Overall, I cannot recommend Phil enough as a salesman. His professionalism, expertise, and genuine passion for customer satisfaction make him a true asset to the BMW dealership. If you're in the market for a BMW or any other vehicle, I highly recommend seeking out Phil. You'll be met with exceptional service and a buying experience that exceeds all expectations.

Thank you, Phil, for making my car-buying experience truly exceptional! I am thrilled with my new BMW M3, and it wouldn't have been possible without your dedication and expertise. You've earned a...