Crazy Jay's Furniture & Sleep Shop — Local services in Wichita

I am absolutely appalled and disgusted by the treatment I received at Crazy Jay's Beds today. As a potential customer looking to make a large purchase to support my agency's clients, I expected a welcoming and professional experience. Instead, what I encountered was a complete nightmare from start to finish.

Upon entering the store, I was not greeted by a single employee. After browsing for ten minutes, I had to approach two young men assembling furniture just to determine if they even worked there, as they had no identifying uniforms or name tags. One of them rudely told me his mom was in the back and stomped off when I asked if he could get her.

When the woman finally appeared, her attitude was atrocious. She greeted me with a curt "It's going" when I politely asked how her day was. I tried to overlook her rudeness and proceeded to show her a picture of the item I wanted to purchase. She claimed it wasn't in stock and begrudgingly checked her catalog, only to confirm they didn't have it.

I then selected a triple bunk bed and began looking at mattresses. But the ones she showed me were suddenly "unavailable" after I had made my selection. She tried to push memory foam on me despite me clearly stating I didn't want that type.

The final straw was when she abruptly demanded to know "what organization are you from" for the receipt, before we had even finalized the purchase details. Her tone was so rude and off-putting that I had simply had enough. I told her directly that she was rude and walked out.

As an agency that supports families, I had high hopes of forming a community partnership with a family-owned business like Crazy Jay's. We frequently purchase furnishings for clients and I thought working with you would be an amazing opportunity. However, after the horrible attitudes and service from your staff, I had no choice but to take my business elsewhere.

It brings me no joy to write this complaint. In fact, it makes me very sad that I couldn't support a local business as I had hoped. But I felt compelled to bring this to your attention in the hopes that you will address these issues. I would hate for anyone else to endure the awful experience I went through.

Please take this as constructive feedback to improve your customer service and staff training. First impressions are everything, and unfortunately, Crazy Jay's made a very poor one today. I truly hope corrective actions will be taken.

Sincerely, A Very Disappointed...

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