The Home Depot — Local services in Wilkes-Barre

A big box store such as Home Depot can vary on experiences day by day and visit by visit due to who you are dealing with and what the reason behind your visit is. I have been here many times with mostly positive experiences. The one time I had a bad experience, it was due to the website and the store fixed the issue. So technically not a bad 'in store' experience.

This store in Wilkes Barre, Pa should be commended for it's approach and care for it's customers. A few weeks ago I went here and was loading wood for a project for 2 hours straight. I was sweaty from head to toe and surely looked a mess from my 2 hour straight wood loading workout. Got to the register and the cashier was most concerned for my well being and not only offered me help to my vehicle and the unloading of all this lumbar but also offered me a cold beverage on the house. I declined and the cashier still made sure to add a bottle of cold water to my cart on my way out the door. The care and concern for myself by this employee was impressive and I was extremely grateful for how they went above and beyond to check and make sure I was okay given how I looked after 2 hours of intense lumbar loading.

Based on this experience alone, I will always give The Home Depot in Wilkes Barre the opportunity to secure my business before any other home...

Placed a $5,800 delivery order on Monday 5/20/24 for Friday 5/24/24. I was supposed to receive a call about any unloading issues or any issues at all with my order. I received a text at 645 am Friday morning saying my order was unable to be delivered. No call and no explanation as to why. I had to do ALL the legwork to figure out what was going on. Wilkes-Barre decided to send my order to Bloomsburg. Based on the call to Mike in Bloomsburg it seems as if Bloom and Wilkes do not get along very well. So, while their childish games went on, they never even staged my order for delivery. Based on Mike's response stating "Wilkes-Barre just dumped this order on us" I wasn't expecting any order to be delivered anytime soon. Honestly, idgaf where it's coming from.... TAKE CARE OF YOUR CUSTOMER!!! Instead of waiting for the childish game to play out I went to Wilkes-Barre and canceled the order. This is exactly why I always go to Lowes. First time getting a large order here and I get completely screwed over. Lost several days of work due to not having material, have to wait for my money to be refunded, and now I have to wait for a more competent company to deliver my order. I will be getting in touch with corporate because this is nothing short of pathetic. One thing for sure, I will NEVER do business with any Home...

This review is specific to Heather in Customer Service. I was in the store on Sunday, July 30th renting a truck and doing a return. This required me to be in the Customer Service line three different times and I was able to observe Heather in action. In summary, I am amazed at Heather’s level of patience, expertise and ability to multitask relative to doing her own job and others. While I waited in line, it was apparent that Heather was able to handle at least two transactions for every one that her peers accomplished. However, what really “hit home” with me was that Heather was either approached, or her name called out, by seven other Home Depot employees who were asking her questions about how to handle a particular situation. Seven! And each time, the Home Depot employee asking for Heather’s assistance left with the information they requested. Heather’s ability to communicate concisely to others and still concentrate on her own task was beyond impressive. From my perspective, Heather is clearly a “gem” and I hope that Home Depot management really understand and appreciate her outstanding performance; as a Home Depot customer, I certainly do...