Shop-Vac Corporation — Local services in Williamsport

Customer support is useless. Emailed them asking for part support for my 16 gallon stainless shop vac less than 8 years old. (Needed rear wheel dolly - plastic assembly to accept rear axel) Took a few days but I finally got a response saying the part I need is no longer available for my shop vac unit - short one liner response, nothing more. I went online, did some more research and found the part is readily available, it is just under a different part number. I went through an appliance parts supplier and secured my part at a total cost about $15 in about 4 days. I guess Shop Vac wanted me to buy a new unit.. Never again. Next time I will stick with Craftsman shop vac which was my unit before purchasing a Shop Vac. Craftsman was "much more powerful" and much more...

Has anyone tried to use their website to order a part? I am trying to order a lid latch. They provide the part number but there is no way to order it on their website despite being powered 'Shopify'. Waiting for 'Customer Care' to respond. I am always wary of a company that does not reply to Google reviews. They are not engaged in customer service. To follow up....I contacted Shop Vac by phone. The person I spoke to said the part I required was not available to order on the website. She offered to send the parts at no charge to a US address, which is...

Great! We didn't have a shop vac when the water containers in the basement, that holds extra water, when we have problems, got filled with dirt, mud, and other things. We borrowed one and used it. It was so quick and easy to use. There was a lot of water that had to be taken out of them. Long story short, we returned the shop vac to the owner that we borrowed it from and then about a week later another shop vac, brand new, appeared on our porch with a big red bow on it, saying Merry Christmas and with no name from the sender. I have to say it was...