Wii Play Games East — Local services in Winchester

I entered not knowing what to expect and was blown away by how immediately my friends and I were attended to as well as the store's vast selection of games, accessories, and adjacent items. What really steals the show is the staff*, though. I phoned ahead to place them in anticipation of a high-ticket item for trade-in, and was in no way dismissed or under-accommodated during any point of the process. It was clear that the staff were uber-knowledgeable of their wares from the moment they looked at the item I was offering (a sealed GBC game), remarking on the quality of the seal and handling the item with care as they worked and communicated diligently to approach an offer. When discussing potential prices, I at no time felt offended or insulted -- sentiments they were clearly seeking to avoid by ensuring I was well-informed on how they determined their offer, using many of the same sources that I use myself. After some discussion, we both reached a price we were pleased with and a sense of mutual respect which can't go understated.

Afterward, I looked over the shop fairly thoroughly and there were simply no questions the staff couldn't answer. At the risk of sounding like That Guy, I'm far too accustomed to quickly discovering that I know more about the contents/subject of a store than the staff who work there, and I am happy to say that I just as quickly discovered that this was not the case at Wii Play Games East. I didn't have to worry about pulling my words when discussing anything related to video games, Dungeons & Dragons, etc.; they all responded to any comment or question I had as though we were having a casual conversation with no notes of condescension to be heard. It was refreshing, and I highly recommend visiting this store if you're in the area.

*Despite my praise of them, I unfortunately cannot remember any of their names. They obviously left an impression, but my time in Vegas was fast and loose and I encountered a lot at once. I apologize for that, but just know that you guys were one of the highlights of my trip. Thank...

First and foremost I'd like to start by saying that I've purchased yugioh cards here in the past and although not the best experience this is one of your only other options when it comes to yugioh. It's unfortunate that this establishment is one of the options because there is so much room for improvement. Today I go and browse the single cards section of their store not necessarily looking for anything in particular. I end up seeing a card and patiently wait as the employee present finishes helping his previous customer; while his customer steps away to make a phone call, he proceeds to ask me if i need any help and I inquire about pricing for a few cards that caught my attention, then ask for a price on a higher rarity card, of which the employee makes a remark about how he knows his inventory and how he constantly gets people that don't believe him because I asked him if he could double check if he had two copies of it since two of the 5 cards he showed me were in the same color sleeve. He proceeds to put them away after he quoted me a price at the computer that is in the area where all the cards are. I inquire if they have tap to pay of which he responds yes and proceed to walk to the register near the entrance of the store and patiently wait for my item to be brought so they could ring it up. When the employee gets to the register the price has now gone up by 60% I respectfully called him out on it and he proceeded to attempt to explain a buyout which is fine by me because it's definitely something that happens in this card game but he had just quoted me a price not even 3-4 minutes prior. I declined to proceed with the purchase as it is extremely anti consumer service that they attempt to provide and within many of the communities this store is known to have bad business practices and outright bad customer service. I don't recommend this location, buyers beware and as for myself, I won't be coming...

Zero Communication between the Staff.

By far the worst place I’ve had to deal with when it comes to trade/selling games. I went in one day with two games looking to maybe get an even exchange for one that they had listed on their website. I go in and the guys their were willing to make the trade however both parties agreed that a receipt wasn’t necessary. I get home put the game into my psp, and it doesn’t work! I get concerned because I didn’t get a receipt. I call them back and ask for the manager and he agreed to give me the 2 games I traded back. I show up the next day with the Brocken game and explain to the person in the front desk the situation. He gets the manager and he was clearly not the person I spoke to the previous day. He had no idea what I was talking about even after I clearly explained to him what happened and what I was told. He insisted that the only 2 options I had was either I get store credit or to buy the game back cheaper than what they had listed on their website. I finally gave in and took the store credit and went back to look for my game on their shelf to buy it back, but not before having an employee that was their the day before when I talked to a “manager” explain the same thing I did to him. The manager got angry knowing that he was clearly in the wrong. He takes the store credit back and hands me my games back and told me that I am no longer allowed to trade with them. In conclusion don’t let them push you around when it comes to numbers and options, and if they tell you a receipt is not necessary get...