Best Fabric Store / Warehouse Fabrics Inc — Local services in Winfield

Dreadful. I ordered some fabric to make masks during this covid pandemic, one of the fabrics I ordered wasn't available, despite the website saying it was when I paid. They email a week after ordering sayong my order is on hold, Not super excited to find out I paid for merchandise they didn't actually have, but whatever, I said swap it for another similarly priced item. Another week goes by and I've not received any shipping info, so I email seeking that info. And I get a response showing it to have shipped an hour or so after I asked about it. Clearly they had forgotten to ship my products, and got it sent AFTER I inquired about it. I then got an email saying it was in transit, blah blah blah. But not once did they offer a partial refund, or any sort of compensation for products i should've already gotten. In addition, they have a name for the physical store, and a different name for the online store, to make it more complicated to leave bad reviews when they provide lousy customer service. Will be avoiding them in the future

Update: rather than accepting responsibility for selling products they didnt actually have in stock. I got an email accusing me of "trying to slam" theyre business Making excuses for inept business doesn't fly in a free trade world. Will never order with them again, and will be talking to my bank about disputing charges as the order was NOT shipped in the 1 to 2 day time frame promised, nor was correspondence sent regarding them taking my money for producta they did not have. Also, the box arrived today horribly packed, and damaged. Never again.

Update again: after asking this tonya broad twice to stop emailing, she continued. NO...

I am very frustrated over this company's lack of communication. I have emailed and phoned several times in an attempt to place a custom order. I do not get a return call or email - and the woman I spoke to on the phone yesterday was downright hostile and made no attempt to solve my issue. Clearly, they are not interested in my business!

Dann,

I just read your response and my heart sank. I did not "threaten" the woman I spoke to with a bad Google review. This is simply untrue. After several emails that went unanswered regarding custom pillows, I called your business and told the woman who answered the phone that I would appreciate a call or email with a simple response - can your company make four pillows for me - or are you too slammed with new business? I told her if you all were too busy, no worries. Just please communicate. I was taken aback that she did not try to solve my issue, and quite frankly, in my honest opinion, was a little hostile. A simple, "we are very busy but will get back to you as soon as we can" would have satisfied me. But instead, you, Dann, sent me two very personal and emotional emails. I'm truly sorry that you...

I’m very disappointed. I ordered fabric online and once I received it noticed it was too dark in comparison to the portion I want to replace. I then contact Best Fabric Sore.com to request a return label and was told via e-male the return was at my own expense. I paid $4.95 for shipping when I ordered the fabric and would have to pay a little over $19.00 to return it using the same shipping method FedEx Express. I ask the young man at FedEx; why was it so much more than I originally paid for shipping he told me businesses get a discount. I paid $22.89 for the fabric and would have to pay a little over $19.00 to return it so I would actually get $3.00 back. Not...