Winfield Monument Company, Inc. — Local services in Winfield

We ordered a stone and paid for it in Spring of 2022. We were given an estimate of 8 months turnaround time. In December I phoned and ask an estimated date. I was very nice when I called and the gentleman who answered the phone was very rude. Instead of being nice and explaining the delays, he was very hateful when he told me that he had a backlog and it would be April. He said look, if you would like I will refund you and you can go somewhere else. He said but you will be starting from scratch all over again. I explained that I was not looking for a refund, I was simply checking on an estimated date. He assured me that the stone would be completed in April this would have been 12 months wait. We are now at the end of April and my husband called today and was told the stone is in but it will now be a the end of May or June before they can get the stone engraved. This is not how you run a business…… The stone should be put ahead of the new orders and our stone be completed as promised. I would not recommend this company. I understand delays but this is ridiculous to tell someone you have a stone and it will now be months before it is finished. I would hope they don’t treat all customers as we have...

I cannot express enough appreciation and gratitude for not only the work that was done but the outstanding customer service provided by Sidney at Winfield Monument Company. The monument they provided was beautiful. Etchings were perfect. Living out of state and not being able to meet with him in person, I was a little concerned, but he delivered exactly what he promised. The three gentlemen that installed the monument for my parents were wonderful and went out of the way to make everything perfect. Great company to work with and to have there to assist you during a stressful time. I highly recommend their workmanship and...

Said they had backorders. That was OK I could wait the four months. Then at four months she said three more months. Calledatseven months she said I never settled on the design! They've had my money all this time. Never contacted me since order placed. Promised refund but never got it. Bad...