Graves Drug — Local services in Winfield

EDIT: 3/5 now instead of 1/5. Graves called back again and clarified everything and we were able to resolve the situation that I wrote about below. I'm still disappointed with the breakdown in communication that started the whole thing and even when I asked other questions in previous phone calls there was a lot of being put on hold and then unsure answers being given. I would recommend making sure your customer support personnel are trained a little better and know more answers to store policies so they do not have to put every customer on hold multiple times to answer simple questions.

Very disappointed with the complete lack of professionalism and communication with my first (and last) attempt at using Graves. First I tried scheduling a COVID vaccine appointment for my son and I was told they were doing a full day of vaccinations so I could just bring him in then. I told them I would prefer to make an appointment and I got a snotty response of "just bring him in for the day of vaccinations". Okay..... So I filled out the consent form online and was contacted shortly after to confirm everything. I specifically asked if I would need to be there since I had signed the consent form online. I was told NO, I do not have to be there. Later in the day my son walks to Graves and is turned away for his COVID vaccine (a vaccine that NOBODY should be turned away for in my opinion, considering the current state of the world) because I'm not there..... I'm unable to leave work at this point because I've already taken the lunch that I would have used for this if I had been told I needed to be present..... Incredibly poor communication and far from professional in my opinion. Sad when major corporation pharmacies like Wal-Mart are better than the hometown ones, but definitely shows even more why they're...

My wife needed a boot for her sprained ankle. We went to Walmart first because it was the closest place to the urgent care facility that prescribed said boot. The person working the drop-off window took one look at the prescription and said " I don't have it. I don't know what to tell you. Maybe try Graves. I don't know". Well she was right, Graves did have the boot (and in the right size) in stock. The people working where very professional and compassionate. We could tell that they actually cared about...

I've been a customer since moving to Winfield in 1986. Have always loved the staff, store and service. About a year-ish ago started having problems getting my scripts filled without running into some kind of problem. I've talked with the owner explaining the issues he stated they would do what they could to keep it from happening again. I have had issues each month since. It makes me feel they don't want me as a customer, I will be finding a...