Target — Local services in Woodridge

By far, the worse experience I’ve ever encountered at a target. I bought an IPad online for pick up. And they sold me an open box iPad which was probably returned by someone else already. I drove from Chicago to Woodbridge only for this item since this was the only location “in stock”. I get home to find out the tablet had a password set up- no charger or anything- completely used by someone. I didn’t check after pick up because I had my daughter with me and it was a surprise for her. I was confident that all was accurate. Literally disappointing, upsetting, and inconvenient at that point. Honestly from the initial online processing, why did the worker who prepared my order did not check if the item was new before setting up ready for pick up- or even previously when someone maybe returned this particular tablet as one of their old one, and the workers didn’t check the item upon the refund/ exchange from the other party. I mean how does this happen??? Was this the display from the store! Very unprofessional from a big corporation such as Target! The managers handled the situation very nicely and accommodated the inconvenience, however the young man who made the exchange wasn’t very knowledgeable of the exchange process. He wanted to refund my original total to my card and charge me again. Instead of doing the gift card and charging me the difference based on the arrangement with the manager. He should be trained for these type of customer complaints instead of telling the customer “there’s nothing we can do about it “-when there are other alternatives to exchange payments. I shouldn’t have to pay again and wait for a 7 day refund when it was initially their mistake. If I didn’t speak up or requested for the gift card. I would’ve waited for my refund for 7 days and use my card again. Please check your electronics at this location...

So, I was in Target doing a little shopping & there was a product I was looking for by Soap & Glory called,"Vitamin C," it's a face wash! Karlie immediately jumped in to help & she was very friendly, engaging, and had the best smile. This made me feel welcomed, valued & appreciated especially since I spend a lot of money & time in Target! Anyway, Karlie went above & beyond the call of duty while she couldn't locate it in her store, in stock as well, she went on & checked other stores & found a couple to choose from; one in Warrenville & the other in Bolingbrook! As I was leaving the store I decided I wanted to inform a manager about my great experience, so I went to the customer service area by the exit in front of the store & met an associate by the name of Fareeha. Such a beautiful name! I asked for a manager & she asked if there was anything she could assist me with so, I just told her that nothing was wrong, I just wanted to tell a manager about my very cool experience & when she called the manager up front, it just happened to be, you guessed it,”Karlie!!” 😂 Just goes to show always be kind to everyone because one may never know with whom you may encounter! Thanks Karlie for going above & beyond the call of duty. Great customer service is always appreciated no matter what & it'll take one very far in life in the area of success! Thx Target for employing associates that not only go above & beyond to wow & assist the customer but, do it with grace! By the way, the store was clean &...

Literally just went there and got rude treatment asap. I asked a worker to look up a price for me at checkout because it was coming out wrong. I used to work at target and ik that when you look up prices on the zebras they are not always 110% accurate. “The customers always right attitude” doesn’t exist here at all. The women at the register simply called over the walkie one time and had me wait for 10-15 mins to look at the price of the post it’s. Then when she got her “answer” from her cohorts, she simply told me I was wrong and it wasn’t coming up the price I said on the zebra. After I checked out without said post it’s, I went and checked the price on the post it’s….there is currently a tag that states how they were about half the original pricing. Really irks me when people can’t simply go out of their way to help someone out. I would’ve taken a picture with my phone, but sadly it had died on me right before checkout.

update Went in and showed the women the picture, once I charged my phone for a bit outside. She proceeded to tell me “well that is a good sale” BUT “it’s only good until the 29th see?” Last time I checked it is an honor code of giving the customer the price on the wall when your own staff failed to take it down. That’s not my own issue. Went to get overpriced post it’s from...